Skip to main content

Steve Schmitt, Inc.

(995 reviews)
Visit Steve Schmitt, Inc.
Sales hours: 8:00am to 4:00pm
Service hours:
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–6:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award
New (866) 396-7002 (866) 396-7002
Used (888) 264-9651 (888) 264-9651
Service (618) 882-5103 (618) 882-5103

Reviews

(995 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Steve Schmitt, Inc. from DealerRater.

Want to share your experience with this dealership?

Write a review

Love my Malibu

After 10 years of owning a Toyota decided to try something new. My husband and I researched several new cars and decided to spend an evening looking at cars and sitting in a few of them. Steve Schmitt Chevrolet, and especially BJ Shelton catered to our unique process of sitting in cars and then two days later actually taking them for a test drive. We had planned on starting at Steve Scmitt and then we were going to go to the Ford and eventually the Chrysler dealer to test drive some of their vehicles, but as it turned out I fell in love with the Malibu and never made it to the other two dealers. For the past 13 years I have driven 62 miles a day to and from work and I have found that since purchasing the Malibu my daily journey has become more enjoyable than ever. The smooth ride, roomy seating, and convenient access to the hands free phone controls continues to impress. I have had several friends and even strangers stop and ask me about my new car, it must be the big smile on my face that they notice as I exit the Malibu.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Chris, thank you so much for taking the time to leave this incredibly touching review of your experience here at Steve Schmitt Inc. At Steve Schmitt, we work very hard to accommodate all car-purchasing styles, whether you choose to sit in your future car for a while before purchasing or if you're ready to sign on the dotted like after looking online. We're so happy that the Malibu has been such an incredible car for you; we know that a 62-mile commute is no joke, and we're happy your new car could make it a little easier.

Excellent Service !!!!!

Excellent Service - We are repeat customers having purchased 3+ vehicles from BJ & Jaime. The Sales and Service is the best in the area !! and highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

To all of the Gersteneckers, we're so pleased to hear from you! Thank you so much for your kind review of your experiences with BJ and Jaime. We hope to work with you all again soon.

Great salesman

Even though we have not purchased a vehicle yet our salesman Todd Cange was great to work with. When we are ready to buy we will return to the dealership and the salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We're pleased to hear that despite not purchasing a vehicle, your experience with Todd was excellent! Thanks for the review.

Great Sales Experience!

This is my first experience with Steve Schmitt. I'm extremely pleased with my new GMC vehicle and my overall experience with the team. I provided information on the type of vehicle I was looking for prior before meeting with my salesperson, Todd Cange. Upon my arrival, Todd already had a vehicle selected for me to test drive. It wasn't the vehicle I originally indicated that I wanted but it had everything that I asked for and ALOT more. Todd is extremely friendly and willing to go above and beyond not only during the sales process but also after the sale is complete. The entire team, to include the business and finance managers, made this purchase a pleasant experience. They provided me with the vehicle that I wanted at a competitive price without any high pressure tactics, answered all of my questions and ensured the financial transaction went smoothly. I've purchased many vehicles over the years and this has been the easiest purchase experience I've had. If you're looking for a new dealership, check out Steve Schmitt in Highland. Ask for Todd Cange. You won't be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you so much for taking the time to leave this review about your very first experience with Todd Cange here at Steve Schmitt Inc. We're truly enthralled to hear that you are so pleased with your brand new GMC as well as with the experience in our sales department. We're so happy that even though you'd not originally planned to look at the vehicle Todd picked out for you, you were still entirely pleased with how well your needs were met in this vehicle. It was our pleasure to provide you a very competitive price without using predatory sales tactics. We loved working with you and we can't wait to again in the future.

Love our new traverse!

I have purchased 3 vehicles from Steve Schmidtt and I have always had wonderful service. Our sales associate was Bryan Horner this time around. He was very accommodating and was able to deliver my new traverse to my house. He even synced my device to the vehicle and went over all the options in my package. My husband and I were very pleased with our buying experience at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

From all of us here at Steve Schmitt, Inc., we would like to thank the entire Timmermann family for their incredible patronage to our dealership over the last three vehicle purchases. We're so happy that Brian was such a big help and made the process easier for your family by delivering your vehicle to your home as well as connecting your devices. Thank you for choosing Steve Schmitt!

Great and trustworthy salesman

My husband and I are looking for a work vehicle for him. Todd Cange has been open and honest about every vehicle and how it would fair for us. He isn't just trying to make a sale but looking out for use financially and safety. He doesn't care that we are younger and might not be buying the most expensive car on the lot. He is genuine and does what's best for each costumer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Kylee, thank you so much for your kind review about Steve Schmitt Inc. and your experiences with Todd! We're pleased to hear that you feel Todd does what's best for you and your husband as couple. At Steve Schmitt, we think it's important for us to provide a service to our customers, not for ourselves. We aim to make each one of our patrons leave our dealership with a smile, and we're so happy we could accomplish that for you two. Thank you!

Great New Truck buying Experience

JohnTouchette was our Sales Associate and he handled everything with ease. It was like going back to the old days when our grandparents would just get their new car delivered every 2 years with the keys. He just dealer knew everything we needed. All the way down to our financing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Terry, it makes us feel so happy to hear that working with John was like taking a trip back in time to when things were simpler! While we know your grandparents would probably be amazed at the incredible gadgets standard in our cars today (Like back-up cameras and WiFi! How futuristic?), we're happy that Steve Schmitt and John could transport you back to a simple kind of life.

Great service: quick and easy

Car salesman Todd Cange at Steve Schmitt in Highland was excellent to work with when buying my car. He was prompt, informative, and easy to work with. He got our deal done for my wife and I under an hour. He worked with us on price where we needed to be. I highly recommend him and this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Nick, thank you so much for taking the time to leave such king, heartfelt comments about Todd and your experience here at Steve Schmitt Inc. We're so happy that Todd's prompt nature, easy-goingness, and willingness to negotiate price made for an excellent car-buying experience. thank you!

Great Service

Exactly what we needed with no pushy upsell. Thank you BJ Shelton!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you so much for your praise of BJ!

the sales people ,service people

i have been doing business with steve schmitt for over 20 years. i have never had any problems.everyone is very pleasant . my favorite sales person is jeff croak, i like him very much. he is always the person i see when buying a car. six years ago he sold me a gmc terrain, i love it. i called jeff regarding tires for my car and he checked out what was best for me and when i came into have my car winterized the tires that jeff recommend were there to be put on. jeff is a people. he treats customers the way he himself likes to be treated. ashley barnett way very nice when i paid for the work done on my car. she went over the entire bill to make sure i understood everything. my grade on all my visits to steve schmitt would be A+

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Bonnie, thank you so much for taking the time to leave this review about your experience in our dealership. It is absolutely incredible to learn that you have been shopping at our dealership for over TWO DECADES! What makes us even happier is to know that you give us high marks when it comes to your sales and service experiences. We will let Jeff know how satisfied you are with his salesmanship.