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Steve Schmitt, Inc.

(995 reviews)
Visit Steve Schmitt, Inc.
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–6:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award
New (866) 396-7002 (866) 396-7002
Used (888) 264-9651 (888) 264-9651
Service (618) 882-5103 (618) 882-5103

Reviews

(995 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Steve Schmitt, Inc. from DealerRater.

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Great great service. Very clean. And very friendly

When i first started looking on line for a sonic Ashley Barnett contacted me and invited mevto come in and look around. I had no clue what i was doing on line. She made everything so easy. I wen in and John Touchette took over and was so gracious to me. I ask for estimates. Tocshop around with. He was so helpful. And told me so many things to look far. I was so impressed i bot only wiuld tell everyone to come there. I did tell everyone to come there. My son Clay Burns just bought a car there for my grand daughter. She too loves her bew chevy.Im still talking about my great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ruby, we sincerely appreciate your kind review of your experience with John and Ashley. We know that sometimes, online shopping can get confusing; this is why we love to work with our customers in person so we can help them find the perfect deal and perfect car! Thank you so much for spreading the love and letting your friends and family know how amazing your experience here was. Thank you!

Great service

I have always wanted a Cadillac Escalade....after shopping around for 4 months. I went to Steve Schmitt in Highland. I spoke with Todd Cange. I told him what I was looking for. Instead of trying to sell me a vehicle I didn't want, Todd found exactly what I was looking for. The price was reasonable. It was the best experience I've had at a dealership. I am now the proud first time owner of a Cadillac Escapade....Thanks Todd

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're incredible happy to learn that after many years of wanting an Escalade, Todd at Steve Schmitt was able to help you into your dream car! We love hearing about our salespeople providing helpful advice and getting great deals for our customers. Thank you for visiting.

Great place to do business

Wonderful experience Ashley Branett is a great person to work with. Very good experience. Clean facilities and good selection

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jerold, thank you so much for your review of Ashley here at Steve Schmitt Inc. We appreciate it!

Excellent service and friendly staff

John Touchette was a great salesman who listened to what I wanted and made it happen! He was friendly and fast. We were impressed with the awesome service provided by everyone at Steve Schmitt and will definitely recommend them to friends as well as shop there in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on the purchase of your new Chevrolet vehicle from Steve Schmitt Inc. We're very happy to hear that John was a true asset to the sales process.

Great Service Very Professional

Great Service Both Scott and Ashley made my buying experience easy. They made me feel comfortable and they were not pushy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you very much for your kind review. We're happy that Ashley and Scott could make you feel at home in our dealership.

Great service, nice people!

Told them what I was looking for and the budget I had. They had exactly what I was looking for on the lot and made it fit my budget. In and out just the way l like it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're so happy that we were able to locate you something that was not only right within your price range, but that met your every need! Thank you.

Friendly Service

My wife and I had a great experience at the Highland dealer when we purchased our new car. BJ and Ashley were helpful by understanding what we needed in a car. I have recommended them to friends and family who are in the market for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Adam, thank you very much for your lovely review about BJ and Ashley's salesmanship in our sales department. We're happy to hear that your experience was a success, and we hope to work with you again in the future.

Professionals

Buying a car is never been a pleasant experience for me until a few years ago when I first bought a car from Steve Schmitt Chev., Highland, IL. I had always disliked going to a car lot and being hounded by a sales person but here they were totally different. My first purchase was my company car and I talked with Chris Martz and John Touchette. I told them what I wanted to try and they would bring each vehicle to me until I ended up with a beautiful 2014 Impala, then they would come get the car for servicing............I was majorly impressed!!!!!!! I now needed a car that was good looking, reliable and great gas mileage because I was going to be driving about 100 miles a day. My first contact was to Chris and John, I told them what I wanted and they sent me a list, with photos and stat's for each car. I really liked everything about the Chev. Curze and John brought me one to try, which I fell in love with. John sent me another list and I found my Red, 2014 with very low mileage......again perfect. All this happened within a couple of weeks, I did not have to go to the dealership until the end and that is when I met Ashley Barnett, business development center specialist, another extremely professional person on the Steve Schmitt Team. I cannot tell you how happy I am with these folks and the hole team of professionals, I would and will recommend them to everyone because they give you the felling of a small, family owned business that wants to cater to you, not the bottom line. In fact I will be contacting John soon to start looking for a chev pick up truck to replace mine. Thank you all!!!!!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

JC, thank you so much for making time to leave this incredibly kind review about your sales department experience at Steve Schmitt Chevrolet. We're truly happy to hear that your encounters with Chris, John, and Ashley were all perfect. We love hearing how our customers find the perfect car, which for you ended up being a lovely red Cruze. We sincerely hope to work with you again on the purchase of your new pickup truck. Thank you for the review.

Dealership has a large selection

I had the pleasure of dealing with Gary Heim and Ashley Barnett. They were very informed on the vehicles and seemed to try extra hard to see that I purchased the right vehicle with all the options that I wanted. My wife and I have purchased several vehicles from this dealership. I've had the vehicle back for oil changes and have found the waiting area very comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your feedback! Thank you for your willingness to share your story about Gary and Ashley; we are glad to know that they could give you an outstanding experience. Thank you for bringing your vehicle back to our service department. We look forward to working with you again.

Outstanding GM Dealership

In the past 5 years I have purchased half a dozen cars and or trucks from Steve Schmitt Inc. Some for me some for the granddaughters and one for my daughter. In all instances I worked with Gary Heim. His in depth knowledge of the GM product line was exceptional and did facilitate satisfying the requirements that I had for each vehicle. The dealership is clean, updated and staffed with an outstanding work force from the service department to the senior management.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ron, we cannot thank you enough for taking the time to spread your incredible story about your experiences with Steve Schmitt Inc. It's not often that we had customers as loyal as you who have purchased six vehicles from one dealership in not as many years! We're so happy that Gary's expertise has really, truly made the buying experience a family affair. Please come and see us again soon!