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Georgia Import Auto

(125 reviews)
Visit Georgia Import Auto
Sales hours: 9:00am to 8:00pm
Service hours: 9:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 9:00am–6:00pm
Tuesday 9:00am–8:00pm 9:00am–6:00pm
Wednesday 9:00am–8:00pm 9:00am–6:00pm
Thursday 9:00am–8:00pm 9:00am–6:00pm
Friday 9:00am–8:00pm 9:00am–6:00pm
Saturday 9:00am–8:00pm Closed
Sunday 12:00pm–5:00pm Closed

Reviews

(125 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Pleasant casual and friendly car buying experience

Recently purchased a late model Honda Accord from Georgia Import Auto and was quite pleased with the entire process. This is not your typical high pressure dealer type environment, at GAI the process is much more casual and less structured. I applaud the sale manger, Phillip, for making the buying process very pleasant for my son and I. We will be back for our next vehicle purchase.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good customer service and fair pricing

The guys at Georgia Import Auto helped my wife and I pick out a great used car. We originally visited to drive a Honda CRV, but instead purchased a 2011 Honda Accord with only 25K miles. It was priced very fairly, and even when I shared a few concerns with Philip, they were willing to negotiate. He was very friendly and didn't pressure us at any step of the process. Buying a car is a big investment, and if I have to spend that large amount, I am happy to spend it with these guys. They were also able get us a low interest rate on our loan which is easy to start online. They are also very responsive to return phone calls in a timely manner. I definitely recommend them for their inventory of great used cars which they take very good care of, and their overall customer service. The next time I need a used vehicle I am returning to these guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Relaxed and helpful sales people!

We loved Phillip! He was such a breath of fresh air in the buying process. It was our daughters first car purchase and he was great with her. These are no pressure sales people and they went out of there way to take care of us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Deal! Better Service!

My wife and I have been searching for a van at a reasonable price for months, but it wasn't until we found GAI that we found what were looking for. More importantly we found great customer service, while we were deciding on the right vehicle, all the way until after we purchased the van. We will definitely recommend them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Georgia Import Auto: Friendly and Forthcoming

I was searching for a 2009 or later (due to side airbags) Toyota Corolla for my son, who attends a college about 350 miles from home. Time was short. I'd done a number of internet searches, and found that the number of desirable cars was in the Atlanta area. We went to the most likely option first, and concluded the purchase two days later. I found that the Shabbir and rest of the folks there very forthcoming, friendly, and eager to please. The dealership was clean and nicely kept, a comfortable place in which to do business. Shabbir had volunteered when I phoned ahead, that I was welcome to take the car and have it inspected; this predisponsed me towards the place, since that information had not been mentioned on any of the phone calls I had previously made to other dealers. The inspection at the closest dealer was a bit unsettling, because they felt the car had been in an accident, probably due to the front bumper having been replaced, but they assured me that there was not structural damage. They also gave me a detailed list of things that could/should be done to the car. Upon presenting this information to Shabbir, I was told that the issues would be resolved, and could I return in a day or two to get the car. The issues having been addressed, we purchased the car and Shabbir even extended the temporary tags to accommodate my son's school schedule. The drive back to Huntsville went smoothly. However, en route back to school, the front splash guard which the dealer had installed fell off; my son diagnosed it with too small bolts having been used to attach it to the underside of the front of the car. Since the snow season up north is hopefully over, we'll deal with that when my son comes home to get the plates. It's been only a few weeks, but my son is satisfied with the purchase. Thank you, Shabbir

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent Experience and Awesome Customer Service!

I highly recommend Shabbir and Phillip at Georgia Import Auto for anyone who desire to purchase a car. I found my Acura TL there after searching around for a while. I experienced the very best car buying experience ever. Excellent customer service as well as great prices. They took very good care of me, answered all my questions patiently and was very helpful. My personal opinion is that Georgia Import Auto is #1 in the area. Georgia Import Auto is fortunate to have Shabbir and Phillip working for them. What a wonderful car buying experience and I love my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Impeccable Service

I recently purchased my daughter a pre owned Honda Accord from GA Import Auto in Alpharetta. There sales team, led by Phillip was awesome! I never knew that buying a used vehicle was so much fun! Even though there were some minor issues with the car, they got on it fast! They handled the problem immediately! The car works and looks great! The owner is a wonderful person and very friendly. I bought the car cash and had driven it for two months. My breaks were squeaking and called Phillip. He told to me to bring it in and they took care of it, wow! (No Charge) The atmosphere was like home but professional. I would 100% recommend this car lot to anyone looking for a used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Thanks for the Help

Thank you for helping us with our new Honda Pilot. We love it . You were a big help and made our hard situation very easy. Thanks again, Michael W.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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POOR CUSTOMER SERVICE...WON"T EVER BUY HERE!!

DO NOT.......I REPEAT.......DO NOT BUY A CAR AT THIS DEALERSHIP if you DO NOT want a headache.........They have poor customer service the GM Phillip does NOT know what customer service consist of. He feels as if Customers need him vs him providing good customer service to a customer who is looking to buy a car. If you do an inspection, he wants YOU to pay a DEPOSIT, I have never heard of such. PLEASE pay attention to what you are buying vs what he is TELLING you. Because keep in mind if you BUY from this car lot, you will be dealing with a HEADACHE just to get something fixed. There is a reason he says he has the best prices in TOWN.........which he doesn't..........you just have to keep looking for a Dealership that has good customer service and is truly in the business of making their customers happy........

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Straight Forward and Easy Experience!

I purchased a 2011 Honda CRV from this dealership and truly enjoyed the experience. They specialize in a couple of cars (Honda CRVs are one of them). When I was selecting the car I wanted to buy, I noticed the bumper was scratched and the wheels needed to be repainted. They were able to replace the bumper and repaint the wheels easily and were true to their word. I worked directly with Shabir and enjoyed his opinions on the models of cars they offered. Thanks for the great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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