Reviews
Excellent customer service!
Have purchased two previously owned cars from Basil and have been very happy with the experience both times. Any time my car goes in for service, whether routine or for a problem, I have always been treated courteously and respectfully. I never feel like I am being taken advantage of, which unfortunately has been my experience with other dealerships, and everyone consistently goes above and beyond to make the experience a positive one. I will continue to recommend Joe Basil to everyone I know and have no plans to ever purchase a car from any other dealership. Oh, and they wash your car and drive it up to the door for you, no matter what you bring it in for! Who else does that?! Also want to mention that Derek (each one of them) was excellent!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your feedback, Theresa! We're happy to hear you've had such a great experience and look forward to seeing you in the future. Enjoy your car!
ABSOLUTE BEST CAR BUYING EXPERIENCE
The salesman, Nick, was courteous, friendly, and went above and beyond to get me the exact car I wanted. I absolutely LOVE my camaro and can't recommend Joe Basil Chevrolet or Nick enough!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your feedback, Laura! We're so happy to hear you had a great experience. Enjoy your new Camaro!
Good Service
Bought my Chevrolet Cruz a year back. The buying process was quite easy and it took not more than three hours I think. I had a average credit history and still got a decent deal. They give you free service every six months as I leased my car. Service is great and the facilities during wait are good too. Sometimes take a bit too long for a service.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback! We appreciate your business and we hope you're enjoying your Cruze!
Great sales force
Our salesperson Mike Grano and Trevor Hussak were outstanding, They worked hard and got the sales completed in a short time. Very knowledgeable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing! We appreciate your business and we hope you're enjoying your new vehicle!
Attention All Corvette Buyers !!!
Tim Vasiloff made the experience truly exceptional. He coordinated a seamless mid-winter trade of my 2010 Corvette Grand Sport Convertible and delivery (by flatbed to my home) of my new 2016 Corvette Z06 Convertible - all within a matter of hours. He ensured that the new vehicle was carefully prepared and personally accompanied me to my home to complete the transaction. He definitely went above and beyond !!! This was the 3rd vehicle I have purchased through Joe Basil Chevrolet. I'm confident it won't be the last.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for continue to choose Basil! We are thrilled to hear about the great customer service provided to you by Tim and we hope you enjoy your New Corvette! We look forward to assisting you with your vehicle needs in the future!
Our purchase experience
Our salesperson Jeff Stein was a pleasure to deal with. He was not pushy at all and made our purchase experience actually enjoyable. They even went to the trouble to get the vehicle we wanted from another dealer. The call from him a few days later asking how we liked the Equinox and if we encountered any problems or had any questions was appreciated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
That is wonderful to hear Ron! We appreciate you taking the time to let us know how satisfied you were with your experience as well as with Jeff. Thank you for choosing Basil and we hope to see you at the next New Customer Clinic!
Great overall leasing experience
The showroom atmosphere was very professional and inviting. The staff was extremely courteous, helpful and knowledgeable.The salesperson that took care of me was very thorough and efficient. Generally speaking, the whole leasing experience was the best that I have ever had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review Anne! We are happy to hear about your positive experience leasing your vehicle and we hope to continue earning your business in the future!
Car repair
Service was excellent as always. l made an appointment for what I thought was a minor repair, but turned out to be more involved. The service tech explained everything needed and then told me that it was covered under the extended warranty plan. Then set up a ride home for me. Everything was great. Basil is the only place I can recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Unhappy Customer
Purchased a used car from Basil not only was my buying experience the most awful but the sales person and finance that I dealt with was the most unprofessional. They tried including a warranty with the sale and raised my interest rate if I didn't take the warranty. The resale center was so cold that you had to wear your jacket, gloves and hats to keep warm. Spent about 7 hours on a saturday to be totally disappointed in my auto purchase. Never again!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We are sorry to hear that you had such a negative experience at our Dealership. One of our Resale managers will be in contact with you to further discuss your concerns. If you need anything in the meantime please contact us at BasilCares@joebasilchevrolet.com
very happy with my purchase!!!!
Went looking for a good deal on a chevy silverado Ltz found it at Basil!! Looked at other dealers first but the staff at Basil was so awesome to work with and offerd me such an amazing deal I cant believe I neglected to come shop there first! I recommend this dealership to anyone who wants the right car/truck at the right price...also you might wanna deal with Dan!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your positive experience, we are glad that Dan was able to help you out and get you a great deal on a great truck! Thank you for your business.