Reviews
The best place to buy a vehicle Mike de George, ken Kobe
The best place to buy a vehicle Mike de George, ken Kobe , Jim basil Jr the best in the business
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your review means a lot! We'll let the team know they did a good job.
Appointment in out ?
Appointment in out ?. Very little wait time for completion. Friendly and respectful of my time. Clean facilities, was available for any questions I may of had.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're happy you had a good experience! Thank you for your review.
Prompt service and great work from the collision shop!
Prompt service and great work from the collision shop! Staff was friendly and the work was done correctly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
Leased a 2025 Equinox on March 28th, I’m still waiting
Leased a 2025 Equinox on March 28th, I’m still waiting for my rain guards
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
We are so sorry about the wait. We have escalated your concerns to the management team, who will be in touch soon.
Service was efficient and fairly fast.
Service was efficient and fairly fast. Mike communicated everything. The price did not make me gasp.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the kind review!
Our sales person Nick Kramer was wonderful.
Our sales person Nick Kramer was wonderful. He was very busy with many customers but he did work with us. We asked Nick we would like to get a loan from A certain bank and when we went in the loan and Anthony went with another bank at a higher rate so mind you we are not happy. Anthony told us if we went with another bank it would go against our credit. We should of walked out but we didn’t. We were tired we were there over 3 hours. I guess we have learned a lesson be more aware of the loan you get and not get an answer you can always refinance. I’m on the fence of buying another car here.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
We are so sorry you were not happy with your F&I Manager. We have notified the management team and will work to improve the loan process. We hope you will be willing to work with Nick again as he appreciates you as a customer.
We are so sorry that you had 2 bad experiences and wanted to let you know that this is not our norm. We are sharing this updated review with the management team and will discuss doing better to meet our customers needs.
Well now very unhappy. Picked up the car and the Registration was only in one name when it should have been in 2 names because we asked for that . My husband already had plates in his name and we told Anthony and Nick that because we wanted the car in both the names we gave up those plates. Well we assumed that that the paperwork was right well it wasn’t. It was sign this and sign that not really explained when your there 3 plus hours your tired. So yes we were not watching that we were not signing the registration with both names, but you should’ve got what we wanted and watch out on who you trust. The title was put in both our names This could be fixed but you would have to pay for another registration fee and plate fee which is more money for a registration and I’m not going to pay for it for their mistake . So No I’m NOT going to buy again beware what you sign!!!!
They did a great job and I would buy again from them for
They did a great job and I would buy again from them for sure. Great price and friendly staff.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Mark! We are so glad you found or prices great and our staff friendly!
Always courteous and very accommodating.
Always courteous and very accommodating. Anthony was exceptional in serving me. Thank you! I live in Honeoye N Y and come back to Basil.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for traveling to come to us! We appreciate your loyalty!
Had my rear brakes and rotors replaced!
Had my rear brakes and rotors replaced! The team did a wonderful job and the communication throughout the whole process was exceptional!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad you were happy from start to finish with us!
I bring my truck there for service and have dealt
I bring my truck there for service and have dealt directly with Jake Ernst for years now. He always takes great care of us, gives us advice and explains what we really need. I would not hesitate to recommend him and the dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review of our service William!