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Joe Basil Chevrolet

(1,552 reviews)
Visit Joe Basil Chevrolet
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2022 consumer dealer award
View 2 awards
2022 consumer dealer award 2021 consumer dealer award
New (716) 775-6598 (716) 775-6598
Used (716) 989-5838 (716) 989-5838
Service (716) 239-4809 (716) 239-4809

Reviews

(1,552 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Joe Basil Chevrolet from DealerRater.

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My 7th car because no pressure, great selection , best

My 7th car because no pressure, great selection , best employees ! Just great deals ! Fast & courteous. Tears you like family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We are pleased to be your go to for cars!

I had a wonderful experience at Joe Basil Chevrolet.

I had a wonderful experience at Joe Basil Chevrolet. The salesman, Bill was knowledgeable and thorough. The process was easy and efficient. The financing was easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It is a pleasure to serve you Mary!

We arrived early, they took us in and registered us.

We arrived early, they took us in and registered us. Sent us to waiting room while car was being worked on. NYS Insp, oil change and tire rotation . Finished in about an hour and we were on our way. Great job Joe Basil Service Dept.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so glad you had a great service at Joe Basil!

I am compelled to extend my deepest gratitude to the

I am compelled to extend my deepest gratitude to the exceptional team at Joe Basil Chevrolet. With particular appreciation for Mike Witmer, whose unparalleled professionalism and kindness in addressing my car-related issues have made my life significantly easier. His expertise and dedication are evident in his ability to manage the repair process with exceptional efficiency and care. Mike promptly ordered the necessary parts for my vehicle and ensured the repairs were conducted without imposing any charges, thanks to the lifetime engine warranty. This was one of the reasons I chose to purchase my car from Joe Basil Chevrolet, and knowing that engine problems are fixed with no charges is truly amazing. His commitment to excellence and his genuine concern for customer satisfaction are truly commendable. The entire service department, from the top manager to the technicians, exemplifies consummate professionalism and courteousness. They are all friendly, nice, and always greet customers with warm smiles, which greatly enhances my experience. Tom, another exemplary representative, embodies the qualities of friendliness and cooperation. His engaging and amiable nature significantly enhances the overall customer experience, fostering a welcoming and supportive environment. Ken, in the selling department, is another outstanding individual. His professionalism, friendliness, and willingness to assist make the car-buying process smooth and enjoyable. The selling department and front desk staff also deserve my heartfelt gratitude. Their professionalism and courteousness contribute to the pleasant experience at this dealership. A special mention goes to Tyler, one of the good supervisors in the service department. Tyler's prompt responsiveness, meticulous attention to detail, and exceptional ability to get the job done consistently exceed expectations. His dedication ensures each task is executed with precision and completed in a timely manner. One of the standout reasons why I hold Joe Basil Chevrolet in such high regard is their provision of consistent, high-quality service that makes every visit a pleasant experience. The friendly, smiling faces at every level of the dealership create a welcoming atmosphere that leaves a lasting positive impression. I highly recommend this dealership to everybody, and I commend their commitment to excellence and customer satisfaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are so glad you had a great experience with our Service Department, especially with Mike, Tyler, and Ken in sales.

Take your business elsewhere.

Take your business elsewhere. Unless you like spending extra money and having extra stress. Had a genuinely great experience working with the salesman Justin S. Everything after that was downhill. Bought a brand new Traverse. Agreed to price and terms and trade in etc. Salesman approved it, finance approved it, manager approved it. Left with the car. 2 days later I get a phone call saying they messed up the paperwork. It was an "oversight" as I was told. Their fix to this oversight was that I needed to pay them more money.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Cory, I truly appreciate you sharing your experience and I’m sorry to hear about the issues you encountered with the paperwork and communication. I understand how frustrating this situation must be, especially after initially having a positive experience. Your feedback is important to us, and we strive to improve and ensure transparency in our processes. We have escalated your concerns to the management team and have let them know about your reviews so they can better serve you.

Bought a 2014 Camaro yesterday and wanted to express how

Bought a 2014 Camaro yesterday and wanted to express how satisfied we were with our salesman-John Mancuso! He went above and beyond for us! 5 STAR experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are so glad you had a great experience with John! Enjoy Camaro!

Bought a 2014 Camaro yesterday and wanted to express how

Bought a 2014 Camaro yesterday and wanted to express how satisfied we were with our salesman-John Mancuso! He went above and beyond for us! 5 STAR experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so glad you are happy with your Camaro!

Sales person tynese was deciding factor in my purchasing

Sales person tynese was deciding factor in my purchasing my new car.. He kind , patient and most importantly not pushy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so glad you had a great experience! We have the best staff!

I was very happy with working with salesman Daniel

I was very happy with working with salesman Daniel Bryant, and all the others Mike Saladino, Kevin, Mike and the Receptionist Brenda all were great, they worked together until they got me what i wanted. I am very pleased, and will definitely recommend them to everyone. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so glad you had a great experience with so many of our staff members!

I was very happy with the dealership and they worked very

I was very happy with the dealership and they worked very hard to get me the car i wanted. They were very friendly and helpful. I'll definitely buy another vehicle from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

You are welcome! We are so glad you are happy with your vehicle