Reviews
New Car Purchase
Steve Ocello makes buying a car enjoyable and not a hassle like most places. He is efficient, knowledgeable and courteous. The entire process was very quick. We highly recommend Steve Ocello at Burke Motor Group!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much, Jarmon! We are so happy to have you as part of the Burke Family!
Khalid is the best!
Walked in with my aunt to purchase her new car, Khalid was super helpful. His patience with us was amazing , in fact I decided to buy a car too! Killed two birds with one stone. Thanks Burke motor’s !!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Taylor, that is amazing! We are so happy to welcome you and your aunt to the Burke Family. Enjoy your new vehicles!
Steve was a pleasure to work with. My 3rd car with him &...
Steve was a pleasure to work with. My 3rd car with him & all 3 went very smoothly. The car has low mileage & in near mint condition. I’ll be back!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much, Fred! We truly appreciate your business and are so happy to have you as part of the Burke Family. We look forward to seeing you again!
Thanks for acknowledging my response. I continue to enjoy my most recent purchase from Burke. I will definitely return.
Subaru Legacy Touring XT
A . I dealt with Dave Hand and he was friendly, knowledgeable of the vehicle i wanted and explain many things to me with patients but the most important thing which is a turn off is he did not pressure me in anyway and for that reason my experience was vary relaxing
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Jim! We are so happy to hear about your positive experience with Dave Hand at Burke and look forward to serving you again in the future. Welcome to the Burke Family! We know you will love your new Subaru Legacy.
Outstanding Service
While changing the battery in my Volkswagen one night, I let a tool slip out of my hand and sparks went flying. The fans suddenly started running at high speed while everything else went lifeless. I knew right away something serious had been damaged. This was the worst possible night for this to happen. I was already late to take my son to get his first suit, needed to attend my mother-in-law’s funeral. My mind, my schedule and my wallet were already stretched thin. I towed the car to my closest Volkswagen dealership, Atlantic. I fill them in on the story, and opted to pour my heart out about life and funerals, using terms like “very thin thread”. I am told diagnostics are $135/hr, and that I’ll get a call after that first hour. Two weeks, no phone call and $350 later, they call me and tell me my computer is fried, with a total repair bill of $2000. Upset about the diagnostic costs, estimate, and the time involved, as well as lacking the feeling I could trust this dealership, I opt to simply pay my diagnostic and have my Golf GTI towed to the Burke Motor Group. My service writer Mike Prettyman, calls to tell me he’s received the car, listens to my story, and simply promises to take good care of me and my Volkswagen. Over the days Burke had my car, Mike kept in regular contact with me, calling with updates and time estimates. Yesterday, Mike called twice, the second time to say he anticipated repairs to be completed by the end of the day. This morning, he called again to report things went well yesterday, and was having the car cold started this morning, just be completely thorough. Total cost of repairs - $1058.20 The hundreds of dollars I saved by trusting Mike and the Burke Motor Group with my GTI are exactly what I needed at this stressful time in my life. But more so, the level of trust engendered by this experience has given me reason to question why I’ve never done business here before. The extremely competitive costs made this repair manageable. The trust makes me a client. I cannot expressed enough how I am impressed with this operation.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this awesome review. We really strive to provide the most excellent customer service possible, and we are glad to hear that is just what you received from Mike and the rest of our team. We were more than happy to assist you in your time of need and look forward to seeing you at Burke again in the future!
Very Happy
Found the 2019 Buick Encore on Carfax and contacted Al Harris whom I had known through Middle Township HS. Left a voicemail for Al and he promptly returned my call. Left a voicemail stating that we had an appointment for the following day at 3pm for a test drive. Met Al and 1 hr later, we had a deal on my vehicle. Because the vehicle was a certified preowned Buick, the warranty is actually better than if we bought a new 2021. Love the convenience of Burke's location since I work at the High School.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for this great review, Frank! We are so happy that Al was able to assist you in a timely manner and get you into the perfect vehicle at the perfect price. Enjoy your new certified Encore!
New Subaru
Just purchased my eighth new vehicle through Dave Hand at Burke. I keep returning for the fair and fast deal and Dave’s outstanding and thorough customer service handling the transaction, explaining the vehicle, and following up. After the sale you are not forgotten, Dave always makes sure you get a service loaner if needed, etc.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this great review! We are so happy to hear about the excellent customer service you received and continue to receive from Dave. We greatly appreciate your repeat business and are excited to have you as part of the Burke Family!
Alvin Harris
We leased a vehicle from Burke. Al Harris was incredible. He was very professional and accommodating. It was a very enjoying experience, no BS. I highly recommend him to everyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Ernie. We are happy to hear about your positive experience with Al at Burke, and thank you for being a part of the Burke Family!
Search No Further!
We looked at many different types of vehicles and decided on the Subaru Forester Touring at the Burke Motor Group in Cape May Courthouse NJ. Our salesman, JAMES HANNAN, and the Burke Auto Groups Team went above and beyond for us! DOUGLAS BURKE; JAMES HANNAN, Sales Professional; JEREMY, GM; CHRIS, Finance; CONNOR, Service etc answered every question we had and quickly! James and the Burke Team were wonderfully supportive and explained every detail thoroughly and the process went smooth and easy! We couldn't be happier with our 2021 Forester Touring and would HIGHLY recommend "Subaru" and "The Burke Motor Group" without reservation! 5 Stars ⭐
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so happy our sales and service teams were able to provide you with the excellent customer service you deserve! We are glad to have you as part of the Burke Family and know you will love your new Forester for years to come!
Excellent Service
Our salesman, Steve Ocello, and the Burke team gave us excellent service while helping our daughter purchase her first car. We were very impressed with the attention given to us during our visits.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this great review! We are so happy to hear that Steve was able to provide excellent customer service and get your daughter into her perfect first car. Congrats to her!