Reviews
Picked up my new GMC Sierra on June 30th; absolutely love...
Picked up my new GMC Sierra on June 30th; absolutely love it. Austin and Chase were very knowledgeable and took the time to answer my questions and give me a thorough explanation of everything. I highly recommend Bocker Auto Group, my buying experience was stress free and professional. Thank You Bocker Auto!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Bocker Chevrolet Buick GMC Team
Great experience
Great experience, no hassle and great staff to work with. I would definitely make another purchase from this dealer in the future. Well worth the drive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Best - The Bocker Auto Group Team
Very pleased with the purchase of my new vehicle. The...
Very pleased with the purchase of my new vehicle. The staff at Bocker Auto was fantastic to work with. Friendly and courteous. I would definitely recommend purchasing from them in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Bocker Chevrolet Buick GMC Team
Purchased New GMC Sierra
We just purchased a GMC Sierra from Bocker Auto in Freeport, Illinois. Our salesman was Austin Bowser. We are retired seciors, so during this pandemic time, we were very leary of going in and possibly exposing ourselves. We were rest assured when we got there, Austin wore a mask the whole time, and was very conscientious of mask wearing and sanitizing our vehicles after they were looked over for a trade in. Austin is a very nice young man. His momma should be proud. Very polite, informative and knew every part and button on our Sierra. Explained all in a very understanding way. We highly recommend Bocker, and Austin Bowser. Also aiding us in financial business was Danny Busch. He was very informative, and easy to work with. Making it all a very pleasant event. We love our Sierra, and have confidence when we go in for oil changes etc, that the service end will be just as professional, helpful and friendly. Mark and Jenny Stewart
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mark and Jenny, thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Bocker Chevrolet Buick GMC! Sincerely, The Bocker Chevrolet Buick GMC Team
My family has been doing business with Bocker Auto Group...
My family has been doing business with Bocker Auto Group for many years. We have purchased both new and used vehicles from them. The thing I really like, is they have a very good lineup of good, clean used vehicles, that are right in line with other dealers prices. This is truly an honest place to do business, starting with Delbert the owner, down thru his sales staff. All people you can trust.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Bocker Chevrolet Buick GMC Team
You truly can't depend on someone to do a good job
How after spending close to $5000 for a new transmission, you allow my car to leave with two additional problems... Then I come to tell you about the first problem an you give me attitude like you mad I'm coming back... Tell me oh such an such is wrong, if you pay for the part well do the labor free, mind you the part you selling is over $200 when else where it's not over a $100... either way you lied..... an now there is another problem with my service vehicle that shuts down my business.....
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, I'm saddened to hear about your experience. However, looking two years back we are stumped and cannot find record of such a job. Here at Bocker Auto Group in Freeport, we take pride in our work, being fair, and the customer experience. If the job was done by us please contact our service manager Rob at 815-235-2121 so we can make it right.
My Dealership for Life
I have bought two Cars now from Brandon at Bocker Auto Group and each time it has been a pleasure. I recommend this dealership to all my family and friends, they care about you and work hard to make sure you are happy with your new car and that everything goes smoothly. They are now my dealership for life.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Bocker Chevrolet Buick GMC Team
I have bought two Cars now from Brandon at Bocker Auto...
I have bought two Cars now from Brandon at Bocker Auto Group and each time it has been a pleasure. I recommend this dealership to all my family and friends, they care about you and work hard to make sure you are happy with your new car and that everything goes smothly. They are now my dealership for life.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the feedback! We are happy to hear about your positive experience at Bocker Chevrolet Buick GMC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Bocker Chevrolet Buick GMC Team
Above and Beyond
We purchased a 2017 GMC sierra on-line from this dealership. They had the vehicle cleaned up and ready for us. They went over every detail of how to program and operate everything on the truck. We were impressed by the fact that they have so many loyal employees who have been there for 20 years or more. They also have a loyal following of customers. I highly recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Bocker Chevrolet Buick GMC Team
Above and Beyond
We purchased a 2017 GMC sierra on-line from this dealership. They had the vehicle cleaned up and ready for us. They went over every detail of how to program and operate everything on the truck. We were impressed by the fact that they have so many loyal employees who have been there for 20 years or more. They also have a loyal following of customers. I highly recommend them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to submit this awesome feedback. Hearing that you received excellent service from one of our sales team members is always encouraging and reassures us of our commitment to our customers. We hope that you enjoy the new GMC Sierra and we look forward to doing business with you again in the future. Sincerely, The Bocker Chevrolet Buick GMC Team