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Bocker Auto Group

(711 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:00am–7:00pm 7:00am–7:00pm
Tuesday 8:00am–6:00pm 7:00am–5:00pm
Wednesday 8:00am–6:00pm 7:00am–5:00pm
Thursday 8:00am–6:00pm 7:00am–5:00pm
Friday 8:00am–6:00pm 7:00am–5:00pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (815) 239-5025 (815) 239-5025
Used (815) 239-6012 (815) 239-6012
Service (815) 656-4132 (815) 656-4132

Reviews

(711 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bocker Auto Group from DealerRater.

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oil change

just an oil change but always great people and great service at very fair price

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Bocker Chevrolet Buick GMC Team

Great experience purchasing an AT4

I searched for a truck online and found one at Bocker. Sent an email and had a response within 30 minutes. Austin provided great Customer Service. Made an appointment to review the truck and ended up buying it. There was no high pressure sales pitch and Austin took the time to completely go over all the vehicle operations. Well worth the drive to do business with a Hometown Dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Bocker Chevrolet Buick GMC Team

Stress Free Oil Change

I needed an oil change and Bocker assured me they were following COVID guidelines. Everything was done swiftly and professionally; the staff was wonderful!!! Everyone had a mask on that I came into contact with; customers in the lobby were masked as well. It was great to get such good service and be in a safe environment!! Thank you Bocker!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Bocker Chevrolet Buick GMC Team

called Bocker to talk to Austin Bowser. Asked him if he...

called Bocker to talk to Austin Bowser. Asked him if he would hold a gmc pickup with a credit downpayment? Austin said no problem. Came up a couple days later and test drove it.Told Austin i would take it but i needed a few days to get everything in line. No problem he said. Final conclusion. Everything went great from beginning to the end. Austin was great to work with. Thanks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, The Bocker Chevrolet Buick GMC Team

Ford Expedition

Friendly, polite sales staff. Appreciated the no-pressure approach. The vehicle wasn’t exactly what we were looking for, is the reason we didn’t make deal. Facility was clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Bocker Chevrolet Buick GMC Team

Jason Bardell makes the buying process Quick and easy. He...

Jason Bardell makes the buying process Quick and easy. He makes sure that you know everything you need to know about your new vehicle and works hard to get you the best price. Would and will definitely buy from Jason again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. It's fantastic to know that we were able to make your vehicle purchase incredibly easy and quick. We look forward to working with you again! Sincerely, The Bocker Chevrolet Buick GMC Team

Bocker Auto Group is a fantastic dealership. We had the...

Bocker Auto Group is a fantastic dealership. We had the pleasure to work with Ben Marten. Ben is knowledgable, responsive, and genuinely cares for his clients. I would highly recommend this dealership. The facility is very clean, organized, and everyone is nice. Thanks Ben.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for taking the time to share your feedback regarding your experience at Bocker Chevrolet Buick GMC and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, The Bocker Chevrolet Buick GMC Team

Excellent Sales Department

Bocker Auto Group is a great dealership to work with. They are courteous, willing to negotiate, and they staff is very courteous and responsive. The facility is very clean and organized. Ask for Ben.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with the team. Please let us know if we can ever help you in the future. Sincerely, The Bocker Chevrolet Buick GMC Team

Brandon Busker was very professional in his...

Brandon Busker was very professional in his presentation when showing me various options while looking At new & used vehicles. I never felt pressured to Buy!! I did. End up purchasing a 2020 vehicle....I wouldn’t hesitate to recommend him to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Bocker Chevrolet Buick GMC Team

Just did a second lease, a 2020 Buick Encore from Bocker....

Just did a second lease, a 2020 Buick Encore from Bocker. Brandon Busker did a fantastic job for me. They are so courteous and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Bocker Chevrolet Buick GMC Team