Reviews
Best Service Ever!
We are a return customer to Bocker Auto Group and have had yet another great experience. Purchasing a new car is very stressful but Bocker made it easy for us. Answered all our questions with patience and ease, and gave us the time we needed to make informed decisions. Wonderful sales staff! Thank you Bocker... we love our new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best Service Ever!
We are a return customer to Bocker Auto and had yet another great experience. Purchasing a new car is very stressful but Bocker made it easy for us. Answered all our questions with patience and ease, and gave us the time we needed to make informed decisions. Wonderful sales staff! Thank you Bocker... we love our new car!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
A step above the rest!!!
Bocker Auto is a step above the rest. Car shopping/buying is never a fun endeavor, but Bocker auto made it quick and easy for us. They did everything possible to help us find the right vehicle at the best price possible. We were treated like valued customers, or even better! We have bought our last two Acadias through them and couldn't be happier. Both the sales team and the service department are awesome at what they do. Thank you!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
New purchase
Have not used the service department but the purchase of the 2019 GMC went smoothly as did the delivery of the vehicle. I am very pleased with the dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing
Brandon and Mike were amazing and kind, I am forever a customer with them! They never pushed me into anything I could not afford or not comfortable with, they worked with me every step of the way.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Perfection
Brandon and Mike were wonderful, both were patient and kind with me even though I was nervous. Would recommend them both if you are in search of a car and amazing service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your business and this review. We are happy to hear Brandon and Mike were able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. -Bocker Chevrolet Buick GMC Team
Used truck purchase excellence
I gave them a tough list of preferences and they delivered spot on. Even with a limited budget, they found me a truck that fit my needs. Excellent customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Paid cash for a vehicle and in shop twice in a month
My son paid cash for a vehicle. Bought to make room and have a reliable safe vehicle for his coming baby. Within 12-hours of buying the car the check engine light came on. Had the vehicle looked at and there was over $600 repairs that HAD to be done. Becker said they would take care of it. They only bandaid the problems. Less than a month later he is having the same issue, took it to another repair shop and all issues are still the same. Shop supervisor was rude to my daughter in law. Won't return and dont recomend any body else either.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize that your son is not happy with our service department. Customer satisfaction is our number one priority along with the safety of the vehicle. We are not perfect but are willing to learn from our mistakes and want to make everyone happy. Our Service Manager has made attempts to speak to you and get your feedback. When you have a moment please give us a call at 815-235-2121.
Vehicle fixed in great time.
I had to have my car fixed short notice. Bocker was in constant contact with me and I had my fixed in a short time. Everyone at Bocker is always friendly and helpful
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fast, friendly service
I came in for an oil change on a very busy Saturday. Rich greeted my wife and I with a smile, advised his best estimate of a timeframe, and we were pleasantly surprised that he had us out much quicker than expected.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair