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Bocker Auto Group

(711 reviews)
Visit Bocker Auto Group
Sales hours: 8:00am to 6:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 8:00am–7:00pm 7:00am–7:00pm
Tuesday 8:00am–6:00pm 7:00am–5:00pm
Wednesday 8:00am–6:00pm 7:00am–5:00pm
Thursday 8:00am–6:00pm 7:00am–5:00pm
Friday 8:00am–6:00pm 7:00am–5:00pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (815) 239-5025 (815) 239-5025
Used (815) 239-6012 (815) 239-6012
Service (815) 656-4132 (815) 656-4132

Reviews

(711 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bocker Auto Group from DealerRater.

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Cadillac recall

The recall took lest time then I thought to fix. Brad was excellent to work with. Everyone there is so pleasant and is so willing to make your stay comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Sales

The sales man I had, Austin, was super. He explained and showed me how to operate my new Traverse. He kept in touch with me after the sale to make sure I was mastering the car. Love my Traverse.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very accommodating

We have multiple vehicles from Bocker and each time the experience has been great. This purchase was spur of the moment purchase. We went in for an oil change and left with great vehicle. All of the staff was courteous and accommodating. We will continue to shop at Bocker for future needs.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great customer service

I gave Bocker Auto group a 5 because they where very easy to work with and got me the best possible deal on purchasing my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Will buy again!

We always choose Bocker. We are always treated with respect and know that when ever we go to Bocker whatever our needs at the time are that Delbert and any of his employees weather its in sales or vehicle maintence we will be pleased with the outcome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very accommodating

I called the dealership asked for a specific vehicle. They brought vehicle to my place of employment. I test drove and told them I would take it. They we're very accommodating they brought paperwork to my place of employment. Saved me from being away from the business. Thanks guy's.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent buying experience.

My purchase from Bocker was a stress free buying experience. My salesman Brandon's product knowledge was excellent. I would highly recommend Bocker to anybody in the market for a new or used vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New car purchase

We just purchased a new Chevy equinox from Bockers. The staff is extremely friendly, helpful and not pushy. All our questions were answered in a timely matter. We would highly recommend Bockers to any family & friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best car group on my list and should be yours too

Best service ever. These guys are top notch when it comes to service and dealings with buying vehicles. I have always been treated the best and handled like family with compasión and the care everyone deserves.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Bocker Service Department Gets The Job Done!

It was time to have the oil changed even tho I could have gone further but the tires needed rotated and I wanted the all point check up done. Lube Center was very busy so I dropped off my car for the tire rotation first. After it was done and Lube Center was reallybacked up, the service department did everything preventing me from waiting an unusual amount of time. That is customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.