Reviews
BOCKER AUTO GROUP SERVICE
Always quick service from friendly, helpful, and professional people. Always feel that whatever work is done, it was done only if necessary & work completed properly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. -Bocker Chevrolet Buick GMC Team
The thing broke, they fixed it.
I had a problem with my gear-shift... It woild not recognize that the car was in park and allow me to take my key out... They were able to fix it in less than a say.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. -Bocker Chevrolet Buick GMC Team
Just checking.
I came in with three issues that evidently wasn't bad enough to do anything with just yet. He explained what the issue could be and suggested I keep an eye on them until they did need repair. I.m still not happy with the back up camera as it is indicating by the beeping sound that I am close to the object behind when in reality I am still about 4-5 feet away yet.?? The staff is friendly and informative.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. -Bocker Chevrolet Buick GMC Team
Excellent
Gary is one of the nicest friendless professional guys. 1st time having contact with Melissa she was most helpful in getting estimates and getting it to the right people. Brad and his crew always do a great job in getting me in and out for a fast oil change
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. -Bocker Chevrolet Buick GMC Team
Check engine light
Had to make extra trips to town to leave vehicle and pick up said vehicle. They claim they fixed it and it was returned with check engine still on. Had to bring back on a Monday so they could fix the same problem. Super inconvenient and wasted time.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like an opportunity to make this up to discuss this with you. If you are willing, please reach out to us at (815) 235-2121 so we can work towards a resolution.
Used Car Purchase
From our initial inquiry through signing the closing documents the team at Bocker was great to work with! We are repeat customers and we will be back next time we need a car. Thanks again Delbert, Brandon and Mike!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jeff.norton, thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I will be sure to share you kind words with Delbert, Brandon, and Mike along with the rest of the team. I hope you are continuing to enjoy your purchase from Bocker Chevrolet Buick GMC. We can’t wait to see you for your next servicing appointment! Best, The Bocker Chevrolet Buick GMC Team
Trade In Experience
Stopped in Bockers Service department to have my Traverse worked on and while waiting I perused some of the used Pickup trucks on the lot. Seeing a couple I could be interested in I met with a sales rep to begin talking. Ended up coming back a couple days later and made a deal. Everything went very smooth, no pressure, and I'm looking forward to a great pickup.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Bocker Chevrolet Buick GMC. Thank you so much for your business and please let us know if there's anything else we can do for you. Best, The Bocker Chevrolet Buick GMC Team
Once and Done
I saw an advertisement on the internet for special discounts and it sparked my interest in seeing what kind of deal I could possibly make. I was greeted by Ben Marten and I asked for test drive. I was disappointed in that truck. After viewing my concerns we looked for something that was closer to what my requirements were. Once we came to an agreement It was Done and I purchased a new 2018 truck.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback regarding your experience at Bocker Chevrolet Buick GMC and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Best, The Bocker Chevrolet Buick GMC Team
Great service. Knowledgeable courteous professional staff!!b
See above. Very responsive to my requests. Very professional and helpful in providing recommendations in service requiredand needed. Scheduling appointment on the Internet was user friendly and convenient!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi CAL9607 and thank you for your kind words. We are very happy to hear that Kyle was so attentive during your visit to our dealership, and that he gave you some insight as well! Thank you again and we look forward to working with you again in the future! Best, The Bocker Chevrolet Buick GMC Team
Service repair
Very kind and respectful. GREAT customer service! Offered to take me home while my vehicle was being serviced. Awesome experience! Reasonable time frame for service needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your outstanding review, Rachel! I'm very happy to hear that Wayne was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, The Bocker Chevrolet Buick GMC Team