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Bocker Auto Group

(711 reviews)
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Sales hours: 8:00am to 4:00pm
Service hours:
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Sales Service
Monday 8:00am–7:00pm 7:00am–7:00pm
Tuesday 8:00am–6:00pm 7:00am–5:00pm
Wednesday 8:00am–6:00pm 7:00am–5:00pm
Thursday 8:00am–6:00pm 7:00am–5:00pm
Friday 8:00am–6:00pm 7:00am–5:00pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (815) 239-5025 (815) 239-5025
Used (815) 239-6012 (815) 239-6012
Service (815) 656-4132 (815) 656-4132

Reviews

(711 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bocker Auto Group from DealerRater.

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Sweet's at Bocker

As first time buyers at Bocker's GM, we enjoyed the low pressure yet helpful atmosphere by Austin and Brandon. Everyone else was friendly and helpful as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Bocker Chevrolet Buick GMC Team

Excellent

Went there for new truck. This place best place get new vehicle and staff just great! Whole process was easy and simple. No one was pushy at all. Glad went there to buy my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to serve you, and we look forward to doing so again. Bocker Chevrolet Buick GMC Team

Service

Brad in service department went above and beyond to resolve an issue with our Cadillac Que. we are always treated well at Bocker auto. Very friendly staff

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review Steve. We are happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. -Bocker Chevrolet Buick GMC Team

A pleasant surprise.

I stopped by to have some work done on my current car and while I was waiting I decided to look around the used car area to see if there was something I liked. I mentioned to one of the salesmen that I was wondering if John Wollny still worked there and he said yes and in fact he was there now. John came out to see me while I was looking through the cars and we talked a little about my last purchase and then started talking about my desire to trade up to a newer car. As it happened a 2016 Enclave had just came in and he asked if I would like to see it. One thing led to another and I ended up buying the newer car. Just like the first time, John was very friendly, informative and unfortunately quite convincing. I just picked up my car today and I couldn't be more happy with the car or the service that was afforded me by the entire Bocker group. I am very happy that I stopped by Bocker on that particular day. Thanks to everyone involved with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. -Bocker Chevrolet Buick GMC Team

lease

we had a unique situation and they were very helpful in trying to help out our financial situation. Easy to deal with and everyone was very courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! -Bocker Chevrolet Buick GMC Team

Best car buying Experience ever

We went in not knowing what to expect and our sales person Brandon greeted and we asked about two cars and he quickly showed us both. After a test drive we decided on one and were quickly qualified and got a great terms and were on our way!! Will be back and refer all our family and friends to Bocker!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! -Bocker Chevrolet Buick GMC Team

Love our new SUV!

The attention we received was top notch. A genuinely friendly staff. Thank you Brandon, Delbert, and everyone at Bocker Auto Group for making our car buying experience awesome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! -Bocker Chevrolet Buick GMC Team

Great, fast and efficient service!

Needed a new vehicle fast to replace a failing older vehicle the day before leaving on vacation. Austin was awesome and made the experience as stress free as possible. He was very efficient, friendly and handled all the details quickly. Ask for Austin!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this review. We are pleased to hear that Austin was able to provide an efficient and overall positive experience. -Bocker Chevrolet Buick GMC Team

Great salesman.

Austin was able to find the car that I wanted from my list of wants in a very timely manner; all the way down to the color. He answered all my questions and was always available when I need him. Thanks Austin!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. -Bocker Chevrolet Buick GMC Team

Dedicated to customer satisfaction

All of the people at Bocker Auto are friendly curtious and knowledgeable. We have all of maintenance and repairs done here because we know that they will be correct and in a timely manner. Our salesman Ben was a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. -Bocker Chevrolet Buick GMC Team