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Bocker Auto Group

(711 reviews)
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Sales hours: 8:00am to 4:00pm
Service hours:
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Sales Service
Monday 8:00am–7:00pm 7:00am–7:00pm
Tuesday 8:00am–6:00pm 7:00am–5:00pm
Wednesday 8:00am–6:00pm 7:00am–5:00pm
Thursday 8:00am–6:00pm 7:00am–5:00pm
Friday 8:00am–6:00pm 7:00am–5:00pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (815) 239-5025 (815) 239-5025
Used (815) 239-6012 (815) 239-6012
Service (815) 656-4132 (815) 656-4132

Reviews

(711 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bocker Auto Group from DealerRater.

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Proffessinal, Courteous and Accomodating

Chuck, Austin and Brandon took great care of us! They met our needs with a great car at a very fair price, showed us all the options and answered all our questions. They made purchasing a new vehicle extremely easy and a great experience, they will be the 1st call we make on our next vehicle purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on the new car! We know that buying a vehicle is a big decision for most, and we’re so happy you decided to work with us. Be sure to give us a call when you are due for service or are in need of any assistance. Bocker Chevrolet Buick GMC Team

Very pleased

Our service was very good. And the people were very very nice to us! Helped make sure we were comfortable with the new car! Would recommend this dealership to friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the kind review! Anytime our customers let us know that they had a very pleasant purchasing experience brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Bocker Chevrolet Buick GMC Team

Friendly service with sales and financeal assistan

We had a very good experience with The Bocker Group buying our 2018 Equinox! They gave us top dollar for our trade in! Brandon really took time to explain all the features and applied all of the discounts we had coming!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Your great feedback truly made our day Brandon! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. -Bocker Chevrolet Buick GMC Team

Bocker was able to put in a new battery, change the oil.

I had a dead battery and called AAA to provide a jump. I immediately called Bocker when my SUV was running. Remind you, I didn't have an appointment as had no idea when AAA would come to start my SUV. A service representative of Bocker told me to bring the car right in and they would work me in. They not only put in a new battery but rotated the tires and changed the oil all in a very timely manner. I was delighted to get it done. Great they had a battery on hand to install! Great experience! Brad and a female service agent were most helpful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Bocker Chevrolet Buick GMC Team

Great place to deal with.

We've been buying from Bocker Auto Group for years; They not only sell the vehicle to us, but, they surely take care of our needs. They let us know that they appreciate our business. You just can't beat the staff. Thank You to Bocker Auto Group for putting us in another top notch vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Bocker Chevrolet Buick GMC Team

Bocker staff ahead of the rest !!

John Wollny and Delbert Bunker found me the perfect truck for my needs. All within a days time. They made the whole experince Fun and easy from start to finish. Even though it was late they both stayed to anwser all my questions and Mike in finance stayed to make sure all my paper work was done. Even the rest of the staff that was still there were happy to answer questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to serve you, and we look forward to doing so again. Bocker Chevrolet Buick GMC Team

new car purchase

I had been searching for a vehicle that I wanted, I found one but it was not within my range for travel for buying. I talked to The Bocker folks told them what I wanted the price that I had found. They found the one I wanted and met the price I needed. They also helped secure a lower interest rate on the loan. I thought this was also great. I am quit happy with the treatment I received and will be returning for future purchases and service. Thank you Bockers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Bocker Chevrolet Buick GMC Team

Service

This was my second free oil change & tire rotation after buying my new Impala. They always do an excellent job. I needed a car wash as I had road tar on the car which I cannot get off. Jill mad sure I was able to get the car washed & not have to wait for hours. Your entire service crew is excellent!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Bocker Chevrolet Buick GMC Team

Awesome, as usual.

Greeted nicely upon arrival, service is good and efficient, guys are just nice and personable. And I appreciate that! Makes feel like somebody actually cares about the work they do and their customers are important to them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Bocker Chevrolet Buick GMC Team

Marvin Allen and Mike Haffele were awesome!

The customer service experience was the best I have ever experienced in buying a car. The whole experience was wonderful and the staff at Bocker was excellent!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Bocker Chevrolet Buick GMC Team