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Bocker Auto Group

(670 reviews)
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Sales hours: 8:00am to 4:00pm
Service hours:
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Sales Service
Monday 8:00am–7:00pm 7:00am–7:00pm
Tuesday 8:00am–6:00pm 7:00am–5:00pm
Wednesday 8:00am–6:00pm 7:00am–5:00pm
Thursday 8:00am–6:00pm 7:00am–5:00pm
Friday 8:00am–6:00pm 7:00am–5:00pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (815) 239-5025 (815) 239-5025
Used (815) 239-6012 (815) 239-6012
Service (815) 656-4132 (815) 656-4132

Reviews

(670 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bocker Auto Group from DealerRater.

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Worth the drive

When living in Savanna, IL my first two cars were Chevy. When I moved to Freeport, IL and it was time to buy a new car car, I wanted to stay with Chevy, so went to Bockers to buy a Blazer. Years later bought a Trailblazer. My buying and service experiences have always been the best. Even though I've moved back to Savanna, the next time I need service or need to buy a new car, I'll be going to Bocker first. It's worth a little drive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very satisfied with whole experience

We purchased a 2016 Equinox from Brandon Busker at Bocker Chevrolet and were very happy with the salesman Brandon Busker . He was very informative and patient. He has been in contact with us several times and we feel that we can get any information we need from him. We were very pleased with the whole experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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GREAT Dealership!

We go to Bocker Auto Group for all our vehicle needs whether it is sales, service, or body shop. They always do an amazing job for us and everyone is very professional. They treat us like family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Top notch service

Chase provided excellent knowledge about our car, with patience and attention to every question we had. He is personable, honest, and trustworthy. The financial team made the purchasing process painless. These guys will have our business in the future without any doubt.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service Department review

I brought my car to the dealership for a recall issue as well as for a side view mirror replacement. I was advised that the service would take approximately 2 hrs. I work from home and asked for a ride back to my home so that I could go back to work. They provided a ride back to my home and then came back and took me to the dealership so that I could pick up my car. The repairs were completed in the time frame that they had provided. They were courteous and friendly. They also told me over the phone what the cost would be to me prior to my arrival. Thank you Bocker!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great recall service.

My Buick Enclave was recalled for minor repair on the rear liftgate. Bocker personell followed up the recall notice, scheduled me at my convenience and performed the work in the time it took me to enjoy a cup of coffee with an employee friend. All in all, another great experience with the service at Bocker Auto.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Quick Service

They got me in as scheduled and did the work fast.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Timely, quality repair. Friendly, helpful staff.

Outstanding from top to bottom. Needed repairs were diagnosed quickly and thoroughly. Estimate was prepared completely and explained in laymen's language. Took me home (12 miles one way) and picked me up when repairs were complete. Actual cost matched estimate. The staff, from check-in to cashier, was friendly and helpful. Bockerautogroup made this a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good Service

Awesome service, got right in, awesome coffee. Customer service awesome, awesome service writers. Robert Robb was very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service

I think you all did a great job repairing my vehicle.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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