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Bocker Auto Group

(670 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:00am–7:00pm 7:00am–7:00pm
Tuesday 8:00am–6:00pm 7:00am–5:00pm
Wednesday 8:00am–6:00pm 7:00am–5:00pm
Thursday 8:00am–6:00pm 7:00am–5:00pm
Friday 8:00am–6:00pm 7:00am–5:00pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (815) 239-5025 (815) 239-5025
Used (815) 239-6012 (815) 239-6012
Service (815) 656-4132 (815) 656-4132

Reviews

(670 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bocker Auto Group from DealerRater.

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Great Service and Employees

I called on a Friday talked to Brad, he was very helpful and prompt. he called me back with estimate within 10 minutes. Very good customer service (Kathy, and Rob) and mechanic (Corey Pulfrey). I wouldn't take my car anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Fast Service

Had a great experience with the service department. They got my car in fast, and had it back to me the next day. Staff was very friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent Service

Entire experience could not have been easier or more friendly. Was frustrated over trying to find a car to fit my requirements, and others tried to put me into what "they" wanted to sell. But Bocker Group was totally different - they listened, what a concept! Service was easy and quick - simple drop off and wait. Never even made it through an entire ESPN Sportscenter and the car was finished. Can't compliment them enough.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service, Friendly Staff, Clean Facility

We have been customers of the Bocker Auto Group for over 17 years. Highly professional in Sales, Service, and Collision Center and very customer oriented. Even my daughters purchase their vehicles and have them serviced at Bockers. I would definitely recommend the Bocker organization for your transportation needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Had some issues but people were great

While the people we worked with were great and friendly (sales guy was Gary S.), we had a bad experience with the vehicle. We bought a used 2006 Ford F150 that we knew had some cosmetic issues. We test drove it, and other than some noticeable imbalance in the tires, it seemed fine. That is until we drove it home to Wisconsin (i.e. a longer drive). The same day we bought it, we noticed a jerking, particularly when driving uphill. We took it to the shop the next day and found out that the ball joints were extremely loose. They were so bad, the mechanic told us we were lucky the tires didn't fall off. I originally posted a bad review, and the next day, Gary contacted us to find out what happened. We explained the situation, and Bocker agreed to pay for half of the expenses to fix the ball joints. While the truck issue was unpleasant, it is now in great working shape and we were very satisfied with the people and the response to the problem. We are also glad that Gary talked with the mechanic manager to make sure that this doesn't happen on other vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 2.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service, friendly employees

Great service, very friendly & helpful..treat you like you are their best customer...no surprises..easy to get vehicle serviced... Bought and serviced vehicles with Bocker for over 15 years...no plans to change...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Had some issues but dealership was great

While the people we worked with were great and friendly (sales guy was Gary S.), we had a bad experience with the vehicle. We bought a used 2006 Ford F150 that we knew had some cosmetic issues. We test drove it, and other than some noticeable imbalance in the tires, it seemed fine. That is until we drove it home to Wisconsin (i.e. a longer drive). The same day we bought it, we noticed a jerking, particularly when driving uphill. We took it to the shop the next day and found out that the ball joints were extremely loose. They were so bad, the mechanic told us we were lucky the tires didn't fall off. I originally posted a bad review here, and the next day, Gary contacted us to find out what happened. We explained the situation, and Bocker agreed to pay for half of the expenses to fix the ball joints. While the truck issue was unpleasant, it is now in great working shape and we were very satisfied with the people and the response to the problem. We are also glad that Gary talked with the mechanic manager to make sure that this doesn't happen on other vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Great dealership

Staff and salesman very friendly and willing to go above and beyond to locate the vehicle that fit our needs and wants. Love the hours and courtesy vehicle. Recommended dealership to numerous friends and family.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Government

Great Service and Kathy Foulker did a wonder job was very patience and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service!

I recently went to Bocker to get my oil change and my tires rotated. I was impressed with how fast the service was! Kathy Foulker was also a big help on scheduling my appointment. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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