Reviews
Joe has been my service advisor since I purchased my XT5.
Joe has been my service advisor since I purchased my XT5. He is friendly and he cares about his customers.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Latisha, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Daniel was excellent!
Daniel was excellent! Very professional and helpful. Provided me an Uber home and Back. Even adjusted a feature on my vehicle in which I couldn?t figure out. Thanks Great Service!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Dcbogey, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!
My wife and I unexpectedly stopped by Rick Hendrick
My wife and I unexpectedly stopped by Rick Hendrick Cadillac to look at their Escalade inventory. We were met by sales representative Jacob Osborne, who was very welcoming and personable. Jacob took us for a very educational test drive which won us over. Jake was able to find the exact Escalade we wanted and have it transferred in the next day. Back at the dealership everyone we encountered from the receptionist to mechanics passing by greeted us. We were treated like friends from not only by Jacob but sales Manager Mike Evans and finance Manager Craig Petrie. The entire experience was the best I?ve ever had buying a new car. We could have gone to the Cadillac Dealer 15 miles from our house in Fredericksburg but the staff at Rick Hendrick are such real people we drove over 3 hours to close the deal. Thanks Rick Hendrick Cadillac
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Cadillac Norfolk. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Everyone spoke and asked about our day.
Everyone spoke and asked about our day. Salesman Matthew was awesome! Totally great experience and awesome vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Paul And Laura Mascia, thank you; we appreciate your feedback! If you're ever in need of more help, please let us know!
I have driven Cadillacs for the last 20 years.
I have driven Cadillacs for the last 20 years. I have visited a couple of dealerships but hands down John Bell and Hendrick are the best.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Marvin, thank you; we appreciate your feedback! We hope you have a great day!
I bought my car at Hendrick?
I bought my car at Hendrick?s and yesterday had it serviced. The were very quick and thorough. Tyrus Kenny was professional and respectful
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Nonna, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
My husband and I had a great experience with John Bell.
My husband and I had a great experience with John Bell. He is knowledgeable and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Carrie, thank you for the high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Very pleasant experience dealing with John Bell.
Very pleasant experience dealing with John Bell. He is helping us to get a vehicle we located at another Hendrick dealership. He is knowledgeable and his many years of being in the car business made us very comfortable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rachel, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Very clean and comfortable waiting room.
Very clean and comfortable waiting room. A little long wait time for first time service, but the explanation given by Mr. Waller was acceptable. Very nice guy! Car wash included!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Cadillac Norfolk
Yesterday I had a great experience purchasing a vehicle
Yesterday I had a great experience purchasing a vehicle from Kendrick Cadillac. The saleperson, manager and finance person were all friendly and willing to address my concerns and answer my questions. I would like to give a BIG shout to Jessica who was very attentive throughout the entire process. I have bought dozens of cars in 76 years and I usually find the process stressful and distasteful but my experience was a pleasant surprise. If you?re looking for a Caddy, you might just want to check them out. I think you will be pleased.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Raven, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Cadillac Norfolk. Please let us know if there is anything else we can do for you; we are more than happy to help!