Reviews
Staff was knowledgeable, personable, professional and
Staff was knowledgeable, personable, professional and informative. They said their goal was to make buying the car a good experience and they delivered. In summary, they were an outstanding team.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Don Minnesota, thank you for taking the time to leave a review for us at Rick Hendrick Cadillac Norfolk. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Man the staff was awesome.
Man the staff was awesome.. Daniel and Matthew really helped me out when it came to purchasing my caddy and they made me feel like I was making the right decision into getting that car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Anthony D Brooks, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!
Took the vehicle for an inspection last month and was
Took the vehicle for an inspection last month and was told the water pump was leaking and system was out of coolant. The Techs refused to add coolant. Upon second opinion from another shop, the leak is from a hose, and it is a very slow leak. I saved myself $1050 (Cadillac's estimate). Don't trust them, they will either lie or not admit mistakes, as exampled by the AI response I received from the Service Manager, Mike, which resolved nothing. I am shocked and disgusted that Cadillac would treat a customer this way.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Melinda, in the interest of transparency, we brought you into the shop and showed you the leak. We do not understand why you are upset, but I do appreciate the compliment on my email, I wrote it without any AI assistance. If you should have any further questions or concerns, please do not hesitate to contact me directly. Michael Letkemann Service Director 757-455-4465
On Thursday they agreed that a car we re discussing was
On Thursday they agreed that a car we re discussing was 31k, and the next day they raised the price on me to $35977? They claimed the fair market value changed in one day while we were discussing the car? Very disappointing!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Chad, the vehicle was priced on CarGurus according to your picture. We do not advertise with this company and hate that the price was incorrect on this site. We hope we can help you in the future.
They forgot to reset oil gage and put new reminder for
They forgot to reset oil gage and put new reminder for next oil change so now I have to go back to dealership which is not close to me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Betty, we would like the opportunity to address your concerns. Please reach out to our Service Lane Manager, Daniel Evans at (757) 455-4600 when you have a chance. Thank you, and we look forward to hearing from you.
Everyone was very friendly & accommodating.
Everyone was very friendly & accommodating. Took a lot of time to make sure we were satisfied.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day!
kevon was very helpful.
kevon was very helpful. I was not able to get my car fixed due to the cost. Not one thing has been under warranty.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Cindy Rein, we really appreciate your feedback! We hope you have a great day!
The service was done as requested and a shuttle was
The service was done as requested and a shuttle was provided to get me home and back when my car was ready. My car was nice and clean when I picked it up.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello William Petty, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
I had an excellent experience at Hendrick?
I had an excellent experience at Hendrick?s! Jake Osborne went above and beyond to make sure I felt comfortable throughout the entire process. He answered all my questions with patience and professionalism, and his genuine approach made me feel confident in my decision. The entire team was fantastic, and I truly trust them. If you?re looking for a dealership that cares about its customers, I highly recommend them?and be sure to ask for Jake
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kourtney Smith, we are so pleased you enjoyed your visit to Rick Hendrick Cadillac Norfolk! If you have any further questions, please don't hesitate to reach out!
I've owned/leased x3 Cadillacs from Rick Hendrick
I've owned/leased x3 Cadillacs from Rick Hendrick Cadillac - Norfolk for the past 14 years. I wouldn't go to any other dealership to purchase/lease or repair a car I own. I am a loyal customer.....they are the best in the business.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Francis Xavier Cubillo, thank you so much for the positive review! We look forward to your next visit! Take care!