Reviews
It was nice how quick and efficient the process is which...
It was nice how quick and efficient the process is which is all I care about. Wish they would have checked the tire pressure before leaving and put less tire shine on the tires while detains it so it didn't stain the whole side of the car, but whatever. Those things are fixable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business Brian. I apologize about the tire shine. I just wanted the car looking its best when you got it. I hope you love your Toyota Supra. Respectfully, Steven Stone
Best service ever
Great and fast service I will be returning for any future repairs
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sherieda Boone, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
The man
Steven was helpful and knowledgeable. But most importantly he respectfully listened to our needs and wants. All the staff at Kendrick Cadillac in VA BCH were a pleasure to work with. Thank you for your true professionalism.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Roc Sansotta, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick Cadillac Norfolk!
Cadillac CT 5
Sales man Mr Bob was outstanding sale man, I will recommend anyone to him, outstanding job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello James Logan, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Rick Hendrick Cadillac Norfolk
Superb and professional service by Mr. Steve Stone. None...
Superb and professional service by Mr. Steve Stone. None of the typical dealers talk, straight to the point and honest opinion of the vehicles. Highly recommended by us.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business. I really appreciate the kind words. Respectfully, Steven Stone
Steve Stone's help with finding a work vehicle
Steve Stone located a low mileage work vehicle for my business. I was very happy with the vehicle he found and made the purchase. I will look towards the dealership in help me with my future vehicle purchases.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your business Mike! I really appreciate you coming to me for all your vehicle needs. I will continue to look for another van for you when the right one comes up.
Aug 2020 visit
Joe in service got me in quickly for State inspection and oil change. Gave me a ride home and picked me up when the car was ready.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tom Norfolk, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Cadillac Norfolk. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Re: Steven Stone
Our experience with sales and personal attention to what we were looking for Was Awesome ! Our salesman Steven Stone is amazing ?
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mrs. Cary, we are so pleased you enjoyed your visit to Rick Hendrick Cadillac Norfolk! If you have any further questions, please give us a call. We're always happy to help!
Did a very good job. It was my first time and I love that...
Did a very good job. It was my first time and I love that they clean my car. They did a awesome job. Will come back
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Curtis, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Kimberly White Executice Cadillac Sales Rep
This is my first Cadillac and we love it. I did not come in to the dealership to purchase thee day I visited but was very impressed with the dealership and my sales rep Kimberly White, I came to look at preowned and she sold me a new one. Kimberly was very knowledgeable about what Cafillac I was looking for and she helped me the process smooth and easy and still follows up with me with my questions continuously. Thank you rick Hendricks Cafillac and Kimberly White for all of your assistance and I all recommend them and get to all of my family friends
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Richard Wallace, your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon!