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Rick Hendrick Cadillac

(270 reviews)
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award

Reviews

(270 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Hendrick Cadillac from DealerRater.

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Oil Change

Since I purchased my 2013 CTS Cadillac from Rick Hendricks, I've had nothing but great and professional customer service. I enjoy the water/snacks when I'm waiting for my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

James Earl, your satisfaction is our top priority. We sincerely thank you for the positive review, and look forward to seeing you again soon!

This is a Review Title

I had a wonderful time in the rain and getting a car from Enterprise with weird gears under the radio.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Harry Lambert, we appreciate you taking the time to leave us this feedback.

Used Yukon XL

Worked very hard to get my business and answered my many questions.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your business!!! I really did work hard for your sale.

Everyone was nice and friendly made me feel welcome. And...

Everyone was nice and friendly made me feel welcome. And very helpful. It was a great experience. I would recommend to anyone. Thank you very much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Rcredle30, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!

Steve Stone was a knowledgeable professional Sales...

Steve Stone was a knowledgeable professional Sales representative. I Never felt pressured or hasseled to make a decision. Craig Petrie was very knowledgeable and made the paperwork process go smoothly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Stv9492, we are so pleased you enjoyed your visit to Rick Hendrick Cadillac Norfolk! Thank you again for leaving us this response!

Cadillac

The salespeople were very friendly and knowledgeable . They went out of their way to help in any way they could.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Cadillac, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Cadillac Norfolk. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Rick Hendrick Cadillac Norfolk!

New Car Owner

My name is Runita Downing, and I went into Rick Hendricks Cadillac, thinking I knew what I wanted and wasn't interested in negotiating. Steven Stone walked up, listened to my needs, showed me exactly what I wanted, presented me with the price; as I gasped, he asked me what was most important. From there, he patiently walked me through the process of purchasing my new Cadillac SUV over the next 72 hours. I love my vehicle. However, I equally appreciate his patience, honesty, and willingness to ensure my needs were met and not just making a sale. I would give him ten stars if I could because as a woman, it's good to know that there are still Salesmen that are not trying to take advantage. Thanks, Steve, and Thanks to the entire team for making this process smooth!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Runita Downing, thank you for taking the time to leave a review for us at Rick Hendrick Cadillac Norfolk. We're happy we could meet your expectations! Thank you, and have a fantastic day!

Car buying

Steven was our sales rep. He went above and beyond to help us. The problem was with the sales manager. We were there to make a deal but he would not budge or even personally talk to us. We took our business down the road to Hall Acura and got an even better deal than expected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Ivy Stockman, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

Ms Kimberly White is such a wonderful person she always...

Ms Kimberly White is such a wonderful person she always makes me feel like I'm important too her. She is a great professional. Definitely worth visiting

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Perry_lucky, we are so happy to read such a great review about Rick Hendrick Cadillac Norfolk! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Cadillac Norfolk

Hands down the best dealership in town. If I could give...

Hands down the best dealership in town. If I could give 10 starts in would. Steven stone greeted us as soon and we arrived and was very patient as we went through vehicles to find the perfect fit. He went above and beyond to make sure that our experience was exceptional. It was a smooth transition from beginning to end. We went over all of the final paperwork with Jeremy Jordan who was also amazing! Again going above and beyond to make sure that we felt taken care of and answered any questions that we had. Huge thank you to everyone at Rick Hendrick Cadillac for helping me find the perfect Cadillac. Highly recommend!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Sprmodl12, we are so pleased you enjoyed your visit to Rick Hendrick Cadillac Norfolk! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!