Reviews
Oil Change
Since I purchased my 2013 CTS Cadillac from Rick Hendricks, I've had nothing but great and professional customer service. I enjoy the water/snacks when I'm waiting for my vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
James Earl, your satisfaction is our top priority. We sincerely thank you for the positive review, and look forward to seeing you again soon!
This is a Review Title
I had a wonderful time in the rain and getting a car from Enterprise with weird gears under the radio.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Harry Lambert, we appreciate you taking the time to leave us this feedback.
Used Yukon XL
Worked very hard to get my business and answered my many questions.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your business!!! I really did work hard for your sale.
Everyone was nice and friendly made me feel welcome. And...
Everyone was nice and friendly made me feel welcome. And very helpful. It was a great experience. I would recommend to anyone. Thank you very much!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rcredle30, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!
Steve Stone was a knowledgeable professional Sales...
Steve Stone was a knowledgeable professional Sales representative. I Never felt pressured or hasseled to make a decision. Craig Petrie was very knowledgeable and made the paperwork process go smoothly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Stv9492, we are so pleased you enjoyed your visit to Rick Hendrick Cadillac Norfolk! Thank you again for leaving us this response!
Cadillac
The salespeople were very friendly and knowledgeable . They went out of their way to help in any way they could.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cadillac, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Cadillac Norfolk. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Rick Hendrick Cadillac Norfolk!
New Car Owner
My name is Runita Downing, and I went into Rick Hendricks Cadillac, thinking I knew what I wanted and wasn't interested in negotiating. Steven Stone walked up, listened to my needs, showed me exactly what I wanted, presented me with the price; as I gasped, he asked me what was most important. From there, he patiently walked me through the process of purchasing my new Cadillac SUV over the next 72 hours. I love my vehicle. However, I equally appreciate his patience, honesty, and willingness to ensure my needs were met and not just making a sale. I would give him ten stars if I could because as a woman, it's good to know that there are still Salesmen that are not trying to take advantage. Thanks, Steve, and Thanks to the entire team for making this process smooth!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Runita Downing, thank you for taking the time to leave a review for us at Rick Hendrick Cadillac Norfolk. We're happy we could meet your expectations! Thank you, and have a fantastic day!
Car buying
Steven was our sales rep. He went above and beyond to help us. The problem was with the sales manager. We were there to make a deal but he would not budge or even personally talk to us. We took our business down the road to Hall Acura and got an even better deal than expected.
- Customer service 5.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Ivy Stockman, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Ms Kimberly White is such a wonderful person she always...
Ms Kimberly White is such a wonderful person she always makes me feel like I'm important too her. She is a great professional. Definitely worth visiting
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Perry_lucky, we are so happy to read such a great review about Rick Hendrick Cadillac Norfolk! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Cadillac Norfolk
Hands down the best dealership in town. If I could give...
Hands down the best dealership in town. If I could give 10 starts in would. Steven stone greeted us as soon and we arrived and was very patient as we went through vehicles to find the perfect fit. He went above and beyond to make sure that our experience was exceptional. It was a smooth transition from beginning to end. We went over all of the final paperwork with Jeremy Jordan who was also amazing! Again going above and beyond to make sure that we felt taken care of and answered any questions that we had. Huge thank you to everyone at Rick Hendrick Cadillac for helping me find the perfect Cadillac. Highly recommend!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sprmodl12, we are so pleased you enjoyed your visit to Rick Hendrick Cadillac Norfolk! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!