Reviews
Service
I had a fantastic time at Rick Hendrick Cadillac dealing with Will Roberts
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello David Powell, thank you; we appreciate your feedback! We can't wait to see you again, have a great day.
Review of Kimberly White at Hendricks Cadillac
Kimberly white Our sales associate was absolutely excellent. She personally drove to our home in Northern Virginia from Norfolk to bring all the paperwork to sign for us to buy our new 2020 XT and buy us a loaner car. She took back our car that was going to go for trade-in. Two weeks later she returned with our new car and all the documents and we didn?t even have to leave our home. That was excellent beyond the call of duty for service! I would recommend this dealership and hurt anybody and we will be going back to buy a second
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Georgia Dimitras, we appreciate you taking the time to leave us this feedback. Thanks again for the recommendation, and have an amazing day!
Rick Hendrix Cadillac
Great experience with highly qualified salesperson Kim and the ability to clearly distinguish the different builds in types and the differences in model years. No nonsense or games but clear analysis.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ray Noftsinger, we're happy you found our staff to be so supportive during your experience here at Rick Hendrick Cadillac Norfolk. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Tahoe purchase
Steven was great to work with. Very patient and helpful throughout our search for a new vehicle. He had great knowledge of the vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeff Sherbinsky, we are so happy to read such a great review about Rick Hendrick Cadillac Norfolk! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Professional,Quality, and Quick! Steve Stone was all...
Professional,Quality, and Quick! Steve Stone was all three and he is an asset to your company! My wife came back for tutoring 😃very happy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Prgreese1, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Cadillac Norfolk. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Stephen was fantastic! He was friendly helpful and made...
Stephen was fantastic! He was friendly helpful and made me feel comfortable. He didn’t rush me nor did he pressure me. Great service. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Michelle.moore, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
I have worked with twenty plus automobile dealerships in...
I have worked with twenty plus automobile dealerships in my lifetime. My experience with Steven Stone and this dealership was by far my best experience. Steve’s attention to details and my wife and I as the customer exceeded our expectations. The process of payment was equally exceptional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Carolinaman54, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Cadillac Norfolk. Please don't hesitate to reach out if there's anything additional we can do for you.
I LOVE MY CAR!!!
Let me tell you that this was the most pleasant car buying experience I?ve EVER had. I had the pleasure of working with Steve Stone. Not only is he extremely professional, he is well educated in his knowledge of vehicles. He went that extra mile to make sure I got the exact car I dreamed of. He made my dreams a reality! Thank you Steve! Craig Petrie also took great care of me! This place is top notch, one step above the rest!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Linzey Conaway, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!
My experience with Rick Hendrick Cadillac was excellent....
My experience with Rick Hendrick Cadillac was excellent. Everyone was great. Look forward to doing more business in the future. Would recommend to all my friends and family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mr. White, it was a pleasure helping you and your family get the Cadillac Escalade you wanted. Thank you for your business! Respectfully, Steve Stone 757-537-0857
Very satisfied and happy customer
Reference to previous the me is Mr. and the avian is agian just wanted to correct my previous post
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bristel White, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Cadillac Norfolk.