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Rick Hendrick Cadillac

(270 reviews)
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award

Reviews

(270 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Hendrick Cadillac from DealerRater.

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I had a pleasant time. It was not at all what I expected...

I had a pleasant time. It was not at all what I expected from a car dealership. Bob Wese was extremely kind, genuine and efficient. He mad it quick, easy and stress free. I have never experienced such customer service or heard of one quite like what I have experienced with Bob. I definitely told my family and friends about my new marine friend who makes your experience feel more like being around family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hello Congressmercedes89, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!

Very knowledgeable and outstandingly professional...

Very knowledgeable and outstandingly professional service. Everything was quick and easy too, they helped us trade in for a new car in only three hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Didn't expect to but a car that day but the crew was very...

Didn't expect to but a car that day but the crew was very helpful and I ended up buying a great new car thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wereally appreciate your feedback and congratulations!! We can't wait to see you again, have a great day.

Kimberly White

Ms Kimberly White is such a wonderful person. She makes me feel so important and she speaks in a very positive way. She is very professional and knows her job which makes me feel I can depend on her to look out for my best interest. I will always buy from Hendricks Cadillac because of her kindness and generosity as well as her professional courtesy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Perry,your satisfaction is our top priority. If you have any further questions, please don't hesitate to reach out!

Ty at Hendrick auto group was fantastic

We are shopping for a luxury SUV and wanted to see the Cadillac models in person. Ty's customer service, knowledge and professionalism blew us away. Not only did he know every feature of the vehicle, he was enthusiastic to share with us. We won't buy a Cadillac from anyone else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Sueann Henderson, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick Cadillac Norfolk! We hope you have a great day!

Tyler was amazing

Amazing. Tyler answered every question and explained every option available. We have looked at volvo, mercedes, and bmw and cadillac had the best customer experience hands down. Thanks Tyler?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Ray, we're glad to hear you enjoyed your visit. We do hope we can be of assistance in the future. Take care!

Customer

Excellent service They patient and courteous

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Alicinda Shields, it's experiences like yours that really keep us motivated! Thank you, and have a fantastic day!

Joe always greats me by name with a smile. Customer...

Joe always greats me by name with a smile. Customer service is always A+ at Rick Hendrick that’s why I am a continued customer. Work done promptly efficiently and I always leave with a clean car and a thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I live on the other side of the tunnel I fight the...

I live on the other side of the tunnel I fight the traffic to get my car service at Rick Hendrick Cadillac and been doing this for years, oh Joe a great service person he been talking care of for years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Rollando2, we are so happy to read such a great review about Rick Hendrick Cadillac Norfolk!

Great buying experience

I contacted Steven Stone on a Friday and told him I was looking for a used truck,and explain to him all the features that I would like on it. Within a few hours he had sent me 12-15 vehicles to review that met that description. I contacted him on Saturday with three of those that I was interested in. After going over the pros and cons of each we narrowed it down to one, and by Monday we were signing papers and finalizing the deal. Steven was very easy to work with and very quick to respond to any questions I had. I will definitely be returning when it comes time buy another vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Daniel, thank you for your business! It was a pleasure working with you. You got an awesome truck. Respectfully, Steven Stone