Rick Hendrick Cadillac

We have the best experience in buying our dream car from your company. With the help of John Butler we are able to purchased the car. He is so very helpful in so many ways. We will highly recommend your company. We are really satisfied with the experience with your company. So 10 for John Butler! VERY HAPPY!

We all have our bad days but after several service visits to Hendricks my husband and I prefer to no longer deal with them. They have turned a good day into a bad day on one too many occasions. The service desk person starts out friendly but once you have a question, questions or concerns that person you dealt with becomes too busy and passes you off to the next available person who's also too busy to be fully attentive. Standing and watching other customers waiting for the service staff to finish long phone calls and/or having to wait while they answer long calls is rude. Not to mention a few other service issues where we were told one thing then overcharged for their mistake. After waiting and waiting and passed off twice, they finally reluctantly resolved their mistake yet the situation left me with a headache. Customer service needs improvements.

I took my car in for a noise it was making in the power steering area. They kept my car, put me in a loaner and when I got it back the noise was gone. I and my husband were sick and hospitalized and they didn't pressure us at all to return the loaner, even when our car was repaired. That meant a lot..... Joe and Dave ALWAYS take good care of me and my Cadillac XTS! I LOVE THOSE GUYS!!!!!

Brought my 2011 CTS in for a warranty repair (oil leak). I was issued a loaner to take care of my business for the day and before the end of the day my CTS was ready for pickup. My service adviser Joe Waller provided excellent customer service and was very knowledgeable in addressing my concerns. Job well done!

i recently purchased ATS and when i test drove the vehicle CUE screen was good. but when i signed papers and took the keys i found a big scratch on the CUE screen. I informed this to sales person John Butler. he promised me that he will make sure that it gets fixed and asked me to drive home for now. he said he will order parts and let me know when to bring back car for servicing. i was initially skeptical if he really do it or not, as i already signed papers. But he talked to his boss on this and ordered the parts and followed up with me in getting this fixed. I really appreciate John for his commitment towards customers.

i recently purchased ATS and when i test drove the vehicle CUE screen was good. but when i signed papers and took the keys i found a big scratch on the CUE screen. I informed this to sales person John Butler. he promised me that he will make sure that it gets fixed and asked me to drive home for now. he said he will order parts and let me know when to bring back car for servicing. i was initially skeptical if he really do it or not, as i already signed papers. But he talked to his boss on this and ordered the parts and followed up with me in getting this fixed. I really appreciate John for his commitment towards customers.

My SRX felt like it was having a nervous breakdown on yesterday morning, so I drove it straight into you guys, and the care I was given was just excellent, and ever cried to my husband I was so thankful. You all were truely a blessing, amd I go to church every Sunday. Thanks so much and a "BIG" thank you to Dave, he was the greatist!!

I had my 2010 SRX in the service dept for a GM safety recall and it was a good experience in all aspects. First, when I arrived for my scheduled appointment that Dave Banner helped to arrange, I was met by a young lady who directed me to Dave's new location in the recently remodeled facility. He was ready & waiting for me with the necessary paperwork. Next, the waiting lounge is very well appointed with comfortable chairs and a variety of refreshments. Within a short period of time, the work was completed and the car had been washed. Again, this was a great experience; especially, as I recall a recent experience at a different dealership that was anything but pleasant!!

I called for my ATS oil change and tire rotation around 11/15/2014. I was told the first available appointment was January 6th 2015. Recall work was the reason offered. Everyone was polite but I have to assume the service department cannot meet the demands of the Cadillac customer base.. The ATS is a great car but having to drive to Hampton or further for an oil change is ridiculous. . Think twice before buying a new Caddy or schedule service a few months in advance

Danny and Dave responded to my issue quickly by finding a windshield and having it installed within a week. I'm completely satisfied with their efforts and the outcome.