Rick Hendrick Cadillac

When we decided to by a Cadillac, we were not sure which module we wanted. Our Sales rep, John spent the better part of the afternoon with me, looking at differnt modules, and options. I could not decide between the ATS and CTS, John took the time to describe each module, show me the differnt options and choices available. I actually changed my mind 3 differnt times, and he was patient with me, and did not try to push one module or another. I could not have asked for a better sales consultant. When I finally made my decission, he worked with me to obtain the best deal possiable. I was actually shocked at the deal he was able to work out. Once the deal was made, Rachel completed all the required documents quickly. I would HIGHLY recommend Rick Hendrick Cadillac if you are looking for a great deal, friendly customer service. Execellent buying experience.

Staff was very friendly and knowledgeable. All my questions got answered to my satisfaction. Mr Butler was very courteous and worked with me diligently. I was very comfortable with my purchase.

This store is a fantastic dealership to do business with, friendly, knowledgable and enthusiastic. What a pleasurable experience in what is normally a stressful experience!

After purchasing a vehichle from this dealership and signing all necesary paperwork, we received not one but two calls from the dealership backing out on what was written on our contract. One of the items had to do with the fact that they did not process the paperwork accurately and needed 500.00 additional dollars in order for us to get our car registered. They never kept in touch with us during the process and we had to request not one but two additional temporary tags from the dealership after we initiated the contact. I feel that it should be on the dealership to pay the additional amount because they were not thorough and they failed to provided us with competent customer service. In addition the representative from the department that handles the temporary plate and permanent plate distribution (Ms. Cox) stated that the dealership was doing US a favor when we purchased the vehicle.