Rick Hendrick Cadillac

Danny and Dave responded to my issue quickly by finding a windshield and having it installed within a week. I'm completely satisfied with their efforts and the outcome.

My Experience with Rick Hendricks Cadillac was Outstanding. The customer service that I received from your customer service representative Joe Walker was first class. Thank you

I brought in my 2012 SRX for scheduled maintenance. As always the service is excellent. I have never had any problems anytime I've had my CADILLAC in for service The team is great!!!

John Butler and Hendrick were extremely helpful, courteous, knowledgable, and a pleasure to work with. We love the car! And it was a delight knowing our money went to someone so lovely. We will definitely have a third deal with John Butler when this vehicle comes off lease. Worth the time to buy my car from VA even though we live in CT

My wife recently injured her back and we needed a good ole boat for a car. Cadillac and Lincoln were last to make them this size so I started looking. I wanted a DTS last "BIG" boat around. The one I wanted had too many bells and whistles so my sales person Kimberly White showed my some other models, no pressure what so ever. I found what I wanted at another Hendrick dealership and she had it delivered and ready in 48 hours. To say I was stunned is an understatement. She's a Jewel in the Hendrick family for sure. I love my "Boat" floats down the highway and best of all my wife is happy. I'm an old hard core navy chief but I do give credit where credit is due. Thank You Kim White.

Brought in my 2011 CTS for condensation in the passenger headlight which was covered under the vehicle warranty. Also oil change and tire rotation which was also covered. I was also given a loaner vehicle so I wouldn't be at a inconvenience. I am very satisfied with the service and hospitality of Rick Hendrick's Cadillac service team.

Excellent customer service! Really great group of staff that are friendly and very helpful. Not only did I receive great service as customer and on my car they even gave me contacts and helpful tips on purchasing property as I have just relocated from CA to VA for a promotion as manager. This location is truly the greatest and I honestly look foward to coming back to finish some more service needed on my truck even if it is going to cost me an arm and a leg. Thanks you all for everything! See you soon!

A recent purchase of a 2013 Cadillac Escalade was once again a very pleasant and enjoyable experience. This SUV was the fourth Cadillac purchased from Colonial Cadillac, now Rick Hendrick Cadillac - Norfolk. We have interacted with John Duncan, the current Sales Manager on all four occasions. Simply put, "He says what he means, and means what he says!" He worked diligently with us in very good faith to trade in our 2011 Cadillac Escalade for the 2013 Escalade. We described to him the deal that we needed to purchase the new car, without any pressure at all, he and his sales agent, Paul Baines, showed us the new 2013 vehicle, inspected our 2011 vehicle, and made the exact sale provisions which we had indicated we needed to be able to buy the new Cadillac. He in no way pressured or hassled us concerning the details. We worked the deal, added on the extras we desired, signed the paperwork and two hours later returned to turn in our 2011 and pickup the 2013 and be on our way.. You talk about "professional" and "service to the customer," this was the epitome of a mature approach to a high level vehicle trade. I can't end this strong recommendation of Rick Hendrick Cadillac without mentioning our previous experience with the Rick Hendrick Cadillac-Norfolk Maintenance and Repair managers and functions. I have never had such expert, prompt, dependable, cost effective service with any previous dealerships and this 2013 was the 11th car purchased by our family since my graduation from the U.S. Naval Academy in 1965. I once again was impressed!

I purchased the '13 Summer Gold Cadillac ATS and let me say this is the best car buying experience I have ever had. I loved my salesmen John Butler, he was very knowledgeable and made sure I knew all of my options. I did not feel rushed and he made the experience personal by making me feel like I was his only customer and not just another customer. He made sure I knew he was there if I needed him. I would definitely recommend him to my family and friends. Though I am not too keen on the service dept. that's another story. Thus why I gave them 4. I'm so glad I decided to go to Rick Hendricks after I visited 2 other dealerships for my Cadillac purchase. No buyers remorse here. :-) Thank you guys!!

Mr. Rick Hendrick is running a class act! My wife & I went to the Va. Beach International auto show to check out the new cars without having to drive from dealer to dealer. This is where we first sat in the Cadillac SRX. Mr. Jeremy Jordan represented Rick Hendrick Cadillac at the auto show. Mr. Jordan answered our every question and invited us to drop by the dealership for an SRX test drive. My first test drive was without my wife. Mr. John Bell assisted me with my every question. Our next test drive were equally fabulous. The 3.6L, V6, 308 HP engine has plenty gitty-up & go. Backed by the 6 speed transmission, my wife's turn at a test drive sealed the deal. We had to buy one! We didn't purchase that night, though Rick Hendrick's staff did everything they could to present us with an inviting offer on a Cadillac SRX. Our sales representative, Mr. John Bell, was very attentive to our every need. Two days of homework on our part & numerous emails back & forth with Mr. Bell, we eventually made an appointment to seal the deal. Mr. Bell had the car of our dreams waiting for us on the day of our appointment. After our brief final negotiation, we finalized our purchase and jumped into the new SRX. Mr. Bell spent every bit of 60 minutes going over controls and such. We connected our cell phone to blue tooth, registered with ONSTAR, and understood every control/device before leaving the parking lot. We are very pleased with our Rick Hendrick Cadillac experience. Highly recommended, you won't be disappointed.