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Rick Hendrick Cadillac

(267 reviews)
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award

Reviews

(267 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Hendrick Cadillac from DealerRater.

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RJ was amazing!

RJ was amazing! He was informative and pleasant to work with! Will definitely recommend him to my friends!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Lia Veal! We're so happy we were able to help you out! If you have any further questions, please don't hesitate to reach out!

Roderic was a great salesman and a very respectful and

Roderic was a great salesman and a very respectful and knowledgeable man. Is a great member of this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Raisha, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!

Review for John Bell, Salesman @ Hendrick Cadillac

We just recently picked up our new 2024 XT4. We've had a long term relationship with John Bell dating back to 1994. John knows his customers and he knows customer service. John goes the extra mile when it comes to customer satisfaction. John makes it easy for us. We will soon be ordering another 2025 vehicle when orders open and John is already helping us through that process. I've said it before and I'll say it again....John Bell is an asset that many could learn a thing or two from. While we're on the subject of reviews. I'm going to take this opportunity to say Hendrick's SHOULD NOT force their customers to leave reviews ONLY on Internet websites. Hendrick's should cover all the bases and make sure less tech savvy people (older folks) have an easier way to leave reviews. Hendrick's could actually be missing good information. For example: If you're a frequent flyer as we are, Google locks you out once you have made one review of one business. That in and of itself is ludicrous but it's a fact that forces me to leave one by other means. What if someone didn't have Facebook? What if someone doesn't want to use the Internet? I strongly urge Hendrick's to rethink this entire process from the 30000 foot level and make sure opportunities are expanded to less tech savvy people. Make it easy to leave reviews....buying a car shouldn't be the only easy thing right?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Mr. Yokum, we appreciate you taking the time to leave us a review. Your feedback is important to us, as it helps us to improve. We hope to be of service to you again in the future. Best wishes, Rick Hendrick Cadillac Norfolk

Great Service

Joe and his team are the best! They do quality work , and have taken care of my vehicles for close to 20 years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us! We're looking forward to your next visit with us!

Schedule maintenance oil change

Rick Hendrick Cadillac is a very professional establishment. We set up an appointment for an oil change. The car was taken in on or near the time set. The car was thoroughly inspected and looked at and several recommendations for additional maintenance was proposed to us. I looked over the recommendations and felt that they were needed to maintain my car in top-notch condition. All the work was done within that day of the appointment. And as Rick Hendricks does each time you bring it in for oil change wheels are rotated and the cars are washed before delivery back to the customer. The service agents we're very professional and friendly. They are always willing to help even when we asked last minute questions or are concerns. I highly recommend Rick Hendricks for anyone's Future car buying or service needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Tim Stelman, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

Caddy

Had a oil change and tires rotated ? satisfied. I would recommend Rick Hendricks Cadillac

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Bren, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

Daniel was great to work with.

Daniel was great to work with. I haven’t bought yet as I am just getting started in my process but he was ok taking his time to show me a couple different CT5-V series options that he had available. I look forward to working with him again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hello Jack, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Cadillac Norfolk

Sales Staff

Jessica was without a doubt the most helpful car salesperson we have ever dealt with. She was knowledgeable and more than willing to help in any way. She is highly recommended by my wife and I.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Ralph, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!

Very good experience

Excellent service. Joe is an amazing service representative, always helpful, knowledgeable, friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Petre, Tudor, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!

Ct4 Cadillac

When I purchase my vehicle I did not have the heated stern wheel in my car it took two years to get it in and put on but I was ok with it long as it?s in the car now. I will always buy and have my car service here at this dealership because of my service guys and my salesman, they r great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Ryan, Willie Mae, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!