Reviews
Schedule maintenance oil change
Rick Hendrick Cadillac is a very professional establishment. We set up an appointment for an oil change. The car was taken in on or near the time set. The car was thoroughly inspected and looked at and several recommendations for additional maintenance was proposed to us. I looked over the recommendations and felt that they were needed to maintain my car in top-notch condition. All the work was done within that day of the appointment. And as Rick Hendricks does each time you bring it in for oil change wheels are rotated and the cars are washed before delivery back to the customer. The service agents we're very professional and friendly. They are always willing to help even when we asked last minute questions or are concerns. I highly recommend Rick Hendricks for anyone's Future car buying or service needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tim Stelman, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
Caddy
Had a oil change and tires rotated ? satisfied. I would recommend Rick Hendricks Cadillac
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Bren, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Daniel was great to work with.
Daniel was great to work with. I haven’t bought yet as I am just getting started in my process but he was ok taking his time to show me a couple different CT5-V series options that he had available. I look forward to working with him again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello Jack, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Cadillac Norfolk
Sales Staff
Jessica was without a doubt the most helpful car salesperson we have ever dealt with. She was knowledgeable and more than willing to help in any way. She is highly recommended by my wife and I.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ralph, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!
Very good experience
Excellent service. Joe is an amazing service representative, always helpful, knowledgeable, friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Petre, Tudor, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
Ct4 Cadillac
When I purchase my vehicle I did not have the heated stern wheel in my car it took two years to get it in and put on but I was ok with it long as it?s in the car now. I will always buy and have my car service here at this dealership because of my service guys and my salesman, they r great
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ryan, Willie Mae, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Recent visit to rick.hendrick for problem.
Very knowledgeable and helpful staff. Always very attention to detail.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thomas, Michael Allen, we really appreciate your positive review! If you have any further questions, please don't hesitate to reach out!
Good service
Good service at reasonable price. I had an appointment for 8:15 am and picked up the car later that afternoon. It kind of worked out for me this time
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Juan Serrano Sr, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!
Vehicle service
Very good service. The service manager is always trying to help and make sure the customer is satisfied.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John B, we are very happy we could provide you with a positive experience! We hope you have a great day!
Awesome experience
Just brought my car in for a state inspection. The service team was great. I will definitely go back for all of my vehicle service needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Josh, we're glad to hear you enjoyed your visit. We do hope we can be of assistance in the future. Take care!