Reviews
First Oil Change
Quick service. Joe visits the service dept. a great experience. Always treated with respect and he always remembers who you are. Proven quality mechanic work and customer service. 100% Satisfied. Forgot my washer fluid top off but that is okay.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Dustin, thank you for taking the time to leave us this review. Your complete satisfaction is always important to us. Please give us a call or stop by any time, so we can take care of the washer fluid for you. Again, thank you for letting us know about your experience. Have a great day.
Bbirkhead
Took longer than I expected due to additional repairs required. Transportation to and from Hendrick was supplied to minimize my inconvenience. Worked out fine.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your recent visit details with us. Please don't hesitate to reach out if there's anything additional we can do for you.
Service writer
Best Car buy experience. Best service. Chris and Ty are top notch ! Jessica and Justin are the best in the business in sales dept ! Thanks guys.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Joseph, we appreciate you taking the time to leave us this feedback. We can't wait to see you again, have a great day!
Car is still not repaired
Was told that car was repaired and it wasn't. Rear camera has not worked at night since I purchased the vehicle 4 months ago.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Dennis, thank you for taking the time to share your recent experience with us. Per your recent conversation with our Service Director, we look forward to getting this resolved for you as soon as possible. If you should need anything before your appointment, please do not hesitate to reach out to Michael Letkemann directly at 757-455-4465. Thank you for your time.
Quick Stop
I had oil change and tire rotation. Dealership also washed my vehicle. A very quick in and out appointment. ??
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Walter B, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Service for my 2019 XT4.
Very pleased with the service I received. Although the part took a while to come in(about 2 mos) but once received my car was worked on and completed soon after. I am thankful for the very pleasant personnel assigned to me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Harris, Rosie J, we're glad to hear you enjoyed your visit. We do hope we can be of assistance in the future. Take care!
Great service
Joe Waller went over expectations and made sure that my EXT was throughly examined and fixed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Groover, John E, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Cadillac Norfolk
Caddy
Great service! Call to make appointment. Got me the same day and out before closing.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bren, we really appreciate your feedback! We do hope we can be of assistance in the future. Take care!
Truck
As always great customer service Mr. Joe Waller is a true professional. He's always looking out for the customer first. My truck was completed in the time promised. The repairs were identified and provided to me in a timely manner. Nothing but outstanding service from Hendrick each time I visit.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We can't wait to see you again, have a great day.
Great dealership….
Great dealership…..John Bell is very helpful and very knowledgeable! We will definitely be back!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We can't wait to see you again, have a great day.