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Rick Hendrick Cadillac

(267 reviews)
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award

Reviews

(267 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Hendrick Cadillac from DealerRater.

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Recent visit to rick.hendrick for problem.

Very knowledgeable and helpful staff. Always very attention to detail.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thomas, Michael Allen, we really appreciate your positive review! If you have any further questions, please don't hesitate to reach out!

Good service

Good service at reasonable price. I had an appointment for 8:15 am and picked up the car later that afternoon. It kind of worked out for me this time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Juan Serrano Sr, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!

Vehicle service

Very good service. The service manager is always trying to help and make sure the customer is satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

John B, we are very happy we could provide you with a positive experience! We hope you have a great day!

Awesome experience

Just brought my car in for a state inspection. The service team was great. I will definitely go back for all of my vehicle service needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Josh, we're glad to hear you enjoyed your visit. We do hope we can be of assistance in the future. Take care!

Annoyed

I took my Escalade in for an oil change and a couple warranty items. They called and said the speaker would be delivered the next day. Since I live an hour away I said to keep it. The speaker finally arrived 5 days later. I thought no worries, at least everything will be fixed. Less than 60 seconds from driving off the lot I was on the phone calling back because my speaker was still blown and my car was not aligned. The other problems I had were not fixed either. I?ve left 5 messages for the service advisor and have yet to receive a call back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Per your recent conversation with our Service Lane Manager, Chris, we are looking forward to your visit on Tuesday. Please do not hesitate to reach out to us if you have any questions or concerns before your appointment. Have a great day!

Great customer service!

I was just looking around to get a feel of the current car market/see what is available, and John Bell was incredibly knowledgeable and easy to talk to. I appreciated his assistance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day!

I had a Great experience with John Bell.

I had a Great experience with John Bell. He was very helpful and answered all my questioned.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hello Addy Gringras, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Maintenance

This maintenance was good. I was able to tell my experiences to obtain the necessary maintenance for my vehicle. My representative explained my concerns to me where I felt important. I will continue service there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Karen D Evans, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Cadillac Norfolk

John Bell is searching for a particular vehicle for me.

John Bell is searching for a particular vehicle for me. He calls me weekly with an update on his search.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Cindy Turner, we really appreciate your feedback! We hope you have a great day!

Service Advisor

Thanks Rick Hendricks Cadillac Service team for being kind, courteous and respectful of my vehicle service needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Loretta, thank you so much for your positive comments about Rick Hendrick Cadillac Norfolk! If you have any further questions, please don't hesitate to reach out!