Lima Auto Mall

Just another in an uninterrupted series of honestly great experiences. The Lima Auto Mall sets the bar high every visit, and always exceeds it. Strongly, unequivocally recommended.

Lima Auto Mall has the best sales staff, service and body shop in the area. No reason to go anywhere else.

Working with Dave was a real pleasure. Once I inquired about the car by phone he quickly answered all of my questions in a friendly and courteous manner but he was never pushy. He also knew what he was talking about. By the time we drove down from Toledo to look at and buy the car he had everything in order to get us out the door in very short order. We were very impressed with this out of town dealer.

I've known Steve Morrison and others at the dealership for over 30 years. They're all good people. Bill Timmermeister, the dealer, is a good personal friend.

Steve was very friendly and Knowledgeable on our purchase. He stayed past closing just to talk with us and help get the process started for first thing the following day. Steve and Aaron helped get us in touch with a great credit lender and was able to get us our vehicle. Aaron was also nice and friendly.

Chase greeted us at the door. He was friendly and outgoing. He addressed all of our questions and researched those for which he had no answer. He was very motivated to facilitate reaching terms that were acceptable to us and to the dealership. Once the deal was agreed upon, Chase wasted no time setting everything in motion to complete the transaction. Our insurance company (State Farm) was made aware of the acquisition and we completed all of the requirements to have us covered before we left the dealership. My agent called today to confirm the transaction and was very impressed that the dealership proactively initiated the process, as were we. Chase was the first representative of the company that we met and he made a very positive first impression, one that will be remembered....Excellent!!! Ryan welcomed us and thanked us for considering their dealership. He had a very friendly and personable attitude. After we had agreed to the deal, he came out and thanked us for our patronage. In the course of negotiating, there were instances of levity by all parties which allowed for a heightened level of comfort. Aaron was friendly, thorough and efficient. The paperwork phase progressed smoothly. There was only one hitch that was not a deal breaker. We came prepared to pay with two credit cards, but we were told that company policy allowed them to only accept up to $4000.00 on a card. It wasn't made known to us until we were in the final stages of the process. We didn't have a check, so they processed $4000.00 on the card and their representative will pick up our check with the balance at our house (100 miles away). As I write, a check for the balance is awaiting their arrival. We made an auto purchase a couple of years ago, at another dealership, that allowed us to pay with the cards. When making a future purchase, Lima Auto Mall will be at the top of the short list for our consideration. Our business with two dealerships in the past was reminiscent of dealing with the mafia and is the main reason they were not even on our long list.

marc was very knowledgeable and patient knowing I was reluctant to buy at this time. with gentle prodding I drove the car on Tuesday and pick the same car up as a purchase on Wednesday. marc explain every bell and whistle on the car prior to and after buying the car. having used the service dept. for another vehicle I knew this is where I would purchase another car. thank you marc for your time and patience knowing this was a big step for a retired person.

THE SALES PEOPLE I WORKED WITH WAS GREAT, I HAVE BROUGHT OVER 11 NEW CARS AND TRUCKS WITHIN THE PAST 39 YEARS AND A LOT OF USED ONE'S. THIS WAS MY BEST EXPERINENCE YET! THE GREAT PEOPLE AT THIS DEALERSHIP MAKE ALL THE DIFFERENCE. MY NEXT CAR OR TRUCK I WILL BUY FROM YOU GOOD FOLKS, THANK YOU, VERY MUCH FOR YOUR SERVICE.

Working with Dave was a real pleasure. Once I inquired about the car by phone he quickly answered all of my questions in a friendly and courteous manner but he was never pushy. He also knew what he was talking about. By the time we drove down from Toledo to look at and buy the car he had everything in order to get us out the door in very short order. We were very impressed with this out of town dealer.

I was greeted the moment I walked into Lima Auto Mall, Mike went to the lot and drove the 2014 Cruze I was interested in right to the door. When went for a test drive as he explained the features of the vehicle. This is the second time I have leased a Cruze, I just love to drive the car. During the time I was there getting things ready to drive my new Cruze home, every salesperson greeted me with either Hi, or Good Morning. I have recommended Mike to family and they have purchased a vehicle as well. Excellent dealership and staff.