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Lima Auto Mall

(3,042 reviews)
Visit Lima Auto Mall
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 709-4686 (877) 709-4686
Used (877) 547-9568 (877) 547-9568
Service (419) 909-4172 (419) 909-4172

Reviews

(3,042 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lima Auto Mall from DealerRater.

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Treg was very personable and helpful. He made my buying...

Treg was very personable and helpful. He made my buying experience enjoyable. I would recommend him and lima auto mall to anyone looking for a vehicle. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I have rated these gentlemen 5 star being that they were...

I have rated these gentlemen 5 star being that they were extremely helpful. Stayed checking in on me and was not rude by any means. I recommend this dealership to anyone. They will work with you and make sure you come out of there with the car you want! I felt at home while at Lima Auto Mall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Lima auto mall was outstanding from when we purchased the...

Lima auto mall was outstanding from when we purchased the 2013 equinox, when the vehicle was totaled getting all the paper work in from gap insurance and then getting into a 2014 equinox we felt Mike and Aaron went above and beyond.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Our experience was exceptional!! Richard spoke with a...

Our experience was exceptional!! Richard spoke with a young man on the phone prior to coming to the dealership, and when we arrived we were greeted by Treg and he had the vehicle they spoke about already parked a the front door for us to view. Treg showed us other vehicles we might be interested in so that we could compare all options. Treg gave us plenty of time alone so we could compare our notes. At NO TIME did we feel pressure from Treg or anyone else at the Dealership to make a decision. Once we made up our mind, we agreed upon the terms of our trade in and the new vehicle and completed the deal. Everyone at the Dealership was friendly and helpful and we will highly recommend others to visit the Lima Auto Mall., We have purchased several vehicles in our 42 years of marriage and this was by far the MOST pleasant car buying experience we have ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service, prompt, best dealership

they are always courteous, prompt, and takes care of any concerns we may have. They go out of their way to make us feel very comfortable and important.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service dept. First-class Dealership

During a routine service inspection when my Impala was in for an oil change, the Lima Auto Mall discovered a problem which needed to be corrected. The oil leak was corrected to my satisfaction in a timely manner. Thanks for your attention to the details.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service! Friendly staff!

Everyone is always friendly and helpful. My car was fixed and ready for pick up exactly when they said it would be ready!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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We received excellent service from the moment we were...

We received excellent service from the moment we were contacted by your staff. The service continued throughout our entire experience with our purchase. Your staff went above and beyond the call of duty. Todd was very courteous and assisted us with all the needs we had. We really appreciated the calls from Dave as well. Your entire staff that we had contact with went the extra mile to make this a good transaction. We love the vehicle and are thrilled we were able to deal with your dealership. Thank you for all you did to meet and exceed our expectation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I loved my whole experience at Lima Auto Mall, I had no...

I loved my whole experience at Lima Auto Mall, I had no plans to walk out with a car that day. I was set on a Cruze but walked out with a Sonic which I am very happy with. Every person I worked with was amazing and I really appreciated all they did to get me into a new car that day. I loved the fact that they took so much consideration on the safety of my car due to me having a young son. I will surely be continuing my car services at Lima Auto Mall and will recommend them to anyone wanting to buy a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome employee, Great 1st time buyer experience

I loved my whole experience at Lima Auto Mall, I had no plans to walk out with a car that day. I was set on a Cruze but walked out with a Sonic which I am very happy with. Every person I worked with was amazing and I really appreciated all they did to get me into a new car that day. I loved the fact that they took so much consideration on the safety of my car due to me having a young son. I will surely be continuing my car services at Lima Auto Mall and will recommend them to anyone wanting to buy a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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