Lima Auto Mall

I was desperately seeking a GMC Acadia that was within my company's budget and my time to find one was limited as I was driving a rental. I saw one on The Lima Auto Mall website and called about it the following morning. Dave was lucky enough to take my call and verified that the Acadia was there and was still for sale. It hadnt even been detailed yet as they had just gotten it in. I told Dave I was driving over from out of town and would be there in an hour and a half. When I arrived at the dealership, Dave was there to greet me. We took the Acadia out for a test drive and it was awesome! I had Dave write up a proposal and back to the office I went. The proposal was approved within an hour of me returning to my office and I called Dave to let him know. I wasnt sure when I could make it back to Lima due to work committements that week and that is when Dave gave me even better news- he would personally deliver the Acadia to me. Three days later, Dave arrived in my parking lot with the Acadia, went through all of the paper work with me and gave me a tutorial on all of the features of the vehicle. I couldnt have been happier. Well worth my time to drive to the LIma Auto Mall.

Lima Auto Mall towed our vehicle at no charge to us, completely checked our vehicle at no charge to us, and have always been totally professional and very friendly, making us feel they truly care. We would recommend this dealership to everyone.

as the service department always do, I was treated very nice and they were friendly and helpful in taking care of the needs of my car.

I would like to thank Rick Jones and his team for making my second purchase just a great as my first 2 years ago . when we purchased a chevy hhr . we just purchased a 2013 Cadillac ATS from lima auto mall thanks for the great deal and we will be back again .thanks max and mike from Sidney.oh

I would like to thank Rick Jones and his team for making my second purchase just a great as my first 2 years ago . when we purchased a chevy hhr . we just purchased a 2013 Cadillac ATS from lima auto mall thanks for the great deal and we will be back again .thanks max and mike from Sidney.oh

I was leaving town the next day and the Service Dept did the requested service items immediately without an appointment while I waited for about 50 minutes.

Dear Lima Auto Mall, My mother brought her 2006 car into you for standard service and winterizing, a car running fine. Three days later she gets her car back with a $3300+ dollar bill. This is an 89 year old woman that trusts you to take care of her car, I ask her what was repaired; her answer a tire, they worked on the brakes and changed the oil. If the person doesn't understand what you are doing then that is not licence to go ahead and blindly conduct the work. So what did we do, change all the gaskets because a little oil was seeping! Wow she barely drives 3000 miles a year is this really something that affected the safety of the car. Whoever is involved with this should be ashamed! Is this how you would treat an elderly member of your family or would you take the time to truly make sure they had all the options available to them? Why cant you guys just be the "white Knights" and just do the right thing. This is now the second incident in which her interests were not handled correctly by your establishment, the first of which required me to contact General Motors directly to get them to cover the cost on a known faulty part that would have cost her over $1200.00. Reputation folks is all yours I have no control over it, but you do! Thanks for looking out for your customers........I hope somebody enjoys their commission from this deal because after 7 New car purchases and countless service.......this will be the last penny your dealership will receive! Update: I have talked with the dealership and was told you will either not like us less or not like us at all when everything is done; way to set your standards in customer service high! End result no resolution, no offer to try and make anything right. Thanks also for deleting my negative remarks off of your facebook page, way to be honest, no wonder all your reviews on there are positive!

I stopped in Lima Auto Mall to look at a 2013 Z71. I already knew what package I wanted and knew what price I would be willing to pay for this vehicle. Arron did not hesitate to walk up and say hello and discuss the vehicle with me. Throughout the evening Arron and I spent alot of time together (4 hours) trying to put toghter a deal that would work for both myself and the dealership. Arron was very patient, polite and professional and did not try to put me in a vehicle that I did not want nor could not afford. There was no "pushy salesman syndrom". We finally agreed on a price and breezed through teh finalization process. Arron did a great job of explaining the truck functions and details. I would recommend anyone who is looking for a great vehicle at a good price to stop in Liman Auto Mall and ask for Arron..

Aaron went above and beyond from the time I entered the dealership of satisfying my needs. He knew I was on a timeline and continued to keep that in mind. They didn't meet the price I needed to be at and went back to other financing to get where I needed to be.

Nick Roeder took my call just a few minutes before closing time on a Friday evening, he then took the time to ensure the vehicle I called on was infact still available and then called me back after the Dealship had closed. I appreciate this kind of service. I did in fact visit the next day and purchased the vehicle, the whole experience was pleasant and efficient.