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Lima Auto Mall

(3,039 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 709-4686 (877) 709-4686
Used (877) 547-9568 (877) 547-9568
Service (419) 909-4172 (419) 909-4172

Reviews

(3,039 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lima Auto Mall from DealerRater.

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It was an excellent experience. I recent had surgery and...

It was an excellent experience. I recent had surgery and was unable to drive five hours to trade for the vehicle I wanted. We did all the paper work over the phone. Eve met me half way and we finalized the deal. She described the vehicle over the phone . I wasn't disappointed when I saw the suburban. She was very professional . I wish a lot of dealers would try and follow this type of approach .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

After a divorce, and several health issues, my credit is...

After a divorce, and several health issues, my credit is not the best, Aaron did not look down on me and worked his butt off getting me the vehicle I wanted, and not one just to settle for. The Lima auto malls entire staff was great to me, and they have earned a customer for life, and my recommendation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

My experience at The Lima Auto Mall was great! They had a...

My experience at The Lima Auto Mall was great! They had a 2002 Monte Carlo with only 60,000 miles on it almost like new, and had what I feel was a very good price. I had already done some research on ebay to see what the value of the car was and most had well over 100,000 miles nothing close to what I bought from The Auto Mall. And they also gave me a 90 day drive train warranty on the car. I showed up about 15 min before closing time to look at the car and my sales person was Eve Brock. I didn't realize how late it was and offered to come back the next day but, Eve was more then happy to stick around and let me drive the car and get the paper work started for the purchase the next day. Eve was very helpful but not at all pushy, she gave me all my financing options, gave me a good price and was really helpful! Eve has also called me a couple of times since the purchase just to make sure I was happy with everything. I highly recommend Eve and the team at The Lima Auto Mall!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

My Wife and I had a wonderful purchasing experience at...

My Wife and I had a wonderful purchasing experience at the Lima Auto Mall . The salesman Dave Osbon and general manager Joe Shaw were great to work with . There was no high pressure and just a all round pleasant experience !!! I recommend that if you are in the market for a new or used vehicle that you give this dealership an opportunity to serve your needs !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Overall Experience

It was an enjoyable experience. Everyone was very friendly and helpful. The service was provided in a timely manner. I have nothing but good things to say about Lima Auto Mall and their people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for choosing Lima Auto Mall for your service needs. With all the options available for the service needs of your car we appreciate the continued patronage, and look forward to your next service trip.

My car buying experience with Lima Auto Mall went well....

My car buying experience with Lima Auto Mall went well. Sean contacted me after hours to answer questions and then again first thing in the morning as I requested. He personally delivered the car to me over an hour away. Though I've only had the car a little over a week I thus far love it. Runs/drives great! There was a chip in one of the taillights that I did not even notice, however, Sean did and ordered a new one before he even delivered the car. I have not bought many new or newer used cars but I hope when I do again I can deal with Lima Auto Mall and have an equally satisfying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very happy with my Cadillac SRX. Very rarely do I...

Very happy with my Cadillac SRX. Very rarely do I actually visit the dealership to explore a new vehicle but Sean made the process smooth and painless. Thank you Sean.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was looking to lower my car payment and knew that I...

I was looking to lower my car payment and knew that I would carry over some negative equality. Aaron made sure that I got a car that I would still enjoy and was able to lower the payment. He met all my needs as a customer and would recommend him to both my friends and family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

i would like to thank everyone that help me and the wife...

i would like to thank everyone that help me and the wife find a nice car these guys are awesome they work hard for u there is no question that if i need another car this is the place to go thanks again for all the hard work and the great people that work there in making me and my wife happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I needed to trade in my Chevy Camaro for a less expensive...

I needed to trade in my Chevy Camaro for a less expensive car. Nick Roeder helped me choose the best vehicle for me, and Tod Kitchen did all the necessary paperwork. These two gentlemen went above and beyond my expectations. I have recommended doing business with these two guys to several of my friends and will come to Nick and Tod for any of future needs. Patty Riepenhoff

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.