Reviews
Write a reviewGood experience
This is my second time leasing a car with this BMW dealership. They are great to work with. We have worked with Jim Baker both times and he is fantastic.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy to hear about your recent experience with Jim. We will be sure to share your kind words with him.
Recall visit
First time in since car purchase in July. They gave me a loaner for the 3 hours it would take for the rear view camera recall. Very positive experience; thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the 5 star rating! We appreciate your business and look forward to assisting you again in the future.
Older BMW 3 series repair
Thorough inspection. Required repairs explained. Repairs and service always satisfactory. Price is $$$
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to let us know how we did. We hope to see you again in the future.
No drama
Very easy to get in and out. Very nice people and a loaner was immediately available for my use
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind review; we are happy to pass along your comments to the team here at BMW of South Albany!
Scheduled service on my BMW X5
I was able to work while waiting in a comfortable and fully equipped business lounge.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to provide us with great feedback. We are glad you could take advantage of some of our amenities. We hope to see you again soon!
Could not have been treated N.Y. BETTER
After shopping for tires and being given quotes from multiple locations that all contained incorrect or incomplete information I was recommended to Brad. He got me in and out, saved me money and made the experience easy. I would recommend BMW of South Albany to anyone who needs repairs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to let us know how BRad did during your service process. We are glad he is a member of our team. We look forward to assisting you again in the future.
New car purchase
Sales service was exceptional, as it has been repeatedly when Ive visited. This is my fourth car from this dealer, and I will continue to purchase cars from them in the future. Nothing but a positive experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to let us know how we did. We hope to see you again in the future.
Service
Brad is the best! Always friendly and super helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind review; we are happy to pass along your comments to the team here at BMW of South Albany!
Routine service and low tire
I needed nitrogen in my tire and just took it in. Larry told me my car was also due for routine service. It was all done within 1.5 hours and because of my service package, at no charge to me. Love it.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the 5 star rating! We appreciate your business and look forward to assisting you again in the future.
Great experience
Great experience! Anthony did a great job at going through the overview of the vehicle with me!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are happy to hear about your recent experience with Anthony. We will be sure to share your kind words with him