BMW of South Albany

I assume all service was performed as expected, however, no one discussed the service once completed. Crazy expensive to change a few fluids and “check/inspect” things

Great dealer, they were able to help me find what I was looking for and get it ordered. Also had a great selection in the lot. Nice people to work with.

RED FLAG! BUYER BEWARE! During the week that we worked with this dealership (daily e-mails and phone calls), we provided our credit card number to place a deposit on a specific car, secured financing, sold our other vehicle, and purchased plane tickets to retrieve the vehicle where it was to be delivered (we live on the opposite side of the country to this dealer). At the end of the week, we anticipated that we would receive more specific details regarding the timeline of transport but instead we were told by the salesperson (Kevin Twomey) that the general manager (James Poissant) had decided “not to sell the vehicle to us” and that “they had never run our credit card for the deposit” (even though it was provided to them within 24 hours of initiating contact). When we attempted to contact the general manager, he elected to go home for the day instead of return our call, even though we were assured by the receptionist that she hand delivered the message to him well within the confines of business hours. All subsequent phone calls to the original salesperson went unanswered. We are an active duty military family and frequently make car purchases in other areas of the country than where we live due to our nomadic and unpredictable lifestyle. We are savvy when it comes to these kinds of purchases and have NEVER been treated in such a reprehensible manner by any car dealership EVER. If I could give this dealer negative stars, I would do so.

RED FLAG! BUYER BEWARE! During the week that we worked with this dealership (daily e-mails and phone calls), we provided our credit card number to place a deposit on a specific car, secured financing, sold our other vehicle, and purchased plane tickets to retrieve the vehicle where it was to be delivered (we live on the opposite side of the country to this dealer). At the end of the week, we anticipated that we would receive more specific details regarding the timeline of transport but instead we were told by the salesperson (Kevin Twomey) that the general manager (James Poissant) had decided “not to sell the vehicle to us” and that “they had never run our credit card for the deposit” (even though it was provided to them within 24 hours of initiating contact). When we attempted to contact the general manager, he elected to go home for the day instead of return our call, even though we were assured by the receptionist that she hand delivered the message to him well within the confines of business hours. All subsequent phone calls to the original salesperson went unanswered. We are an active duty military family and frequently make car purchases in other areas of the country than where we live due to our nomadic and unpredictable lifestyle. We are savvy when it comes to these kinds of purchases and have NEVER been treated in such a reprehensible manner by any car dealership EVER. If I could give this dealer negative stars, I would do so.

Had a recall for air bag, it was changed in about an hour, was able to use a loaner car during the hour to return to a meeting at work and I found my car washed when I returned to the dealership. Thank you.

Extremely unprofessional. They sold a car I was supposed to look at an hour before my apt to look at it. Drove an hour for nothing to go see it for nothing. Didnt call or anytjing to let me know.

Love this dealership! Top notch from sales all the way through service. No other place in the capital region can top them.

Professional also courteous and very friendly. Very clean and comfortable waiting area. Car was finished in a reasonable time. The service advisor Jeff was very knowledgeable and friendly. Would recommend BMW of South Albany to all.

Had service and enjoyed my time there friendly atmosphere

Our salesperson, Jim Baker, made the process of buying a car a very pleasant experience.