BMW of South Albany

This dealer has the worst customer service, and I had the worst experience I have ever had with a car dealer. I had my 2020 750 in for an oil change, and the rear tablet has never worked, and I wanted it fixed. I made an appointment for service on Wednesday and dropped it off the night before; they never called even to acknowledge they had the vehicle. I called at 11:30 (my appointment was at 9 am for an oil change), and they said they did not know the status but would have to call me back. After waiting hours for them to call me back, I had to call them, and the rude gentlemen in the service department said they were backed up and wouldn’t get to it until tomorrow and asked if that was ok (what choice did I have). Thursday, I got no call, so I called them, and they said they needed to get a status and would call me back. After an hour, I decided to drive to the dealer (30 min drive), and when I got there, they didn’t even touch the car; it was parked in the same spot. When I went in, they said it was third in line (for an oil change and to look at a tablet), and the rude “gentlemen” gave me a condescending apology and said it would be ready at the end of the day and they would call. Well, guess what they never called, so on Friday I call, and they said, oh, the service was done and we called you, but you didn’t answer, yet another lie, and we left a message, yet another lie. They now have had the car for three days for an oil change and to look at a tablet, I went after hours to get the car, and the tablet still does not work, and I must assume they changed the oil (they have repeatedly lied to me so not sure that is a safe assumption). Also, when I picked up the car, there were dirty boot prints on the carpet, and the vehicle was not even washed. The sales experience was good, but they cannot supply service, so it looks like I will be going to Keeler for service and my new X7.

Thieves! Purchased a Used BMW from them during the middle of the covid pandemic. Paid cash and now needs repairs that cost more than vehicle is worth. Less than 1,000 miles put on vehicle.

A dealership that conducted fraudulent auto sales! Be aware! I am suing this dealership right now for auto fraud! They sold me a maserati with broken wheel and heavily scratches all over the body of the car while claiming it was spotless and like-new!!! I refused to take delivery of the car, but they literally said suck it up, and then the sales manager Richard agreed to compensate when I confronted. However, after two months of countless phone calls and all kinds of effort made to get my money back, the general manager James Poissant refused to pay for the replacement of a new wheel on the broken one. The fix of the car is in thousands of dollars! No wonder they scam people to get rid of the car! I was told the car was fully inspected, spotless, in like-new condition; I ask for videos and pictures but the salesman Dean emailed me videos and pictures of very low qualities and assured that the condition of the car was perfect and spotless so don't need to see clear pictures/videos. I took a 0 downpayment loan to get this car and now the car cannot be driven since I don't have to money to replace the wheel myself or fix any part of the car! They got the car really cheap and without inspecting or fixing anything that's necessary, they just sell it! I had the car inspected all the technician said the wheel was broken then glued together somehow to deceive people! The car couldn't be driven and did not pass safety inspection like they claimed! This dealership is doing some nasty business in NY, buyers be aware! If you have any problems with your purchase, the manager was never available and dodging your calls all the time, they just scam and hide afterwards, leaving the customers to pursue legal justice on their own. I will update this review as my lawsuit progress!

Seamless. Great customer service. Quality service, friendly staff, with timely completion of Work required. Would highly recommend this service/sales to anyone interested in a BMW

Very pleased with the overall experience and professionalism. Entire buying experience was effortless and our Sales Associate, Josh, made this possible! Any questions regarding the used vehicle were answered fully.

Having been a lease customer of Cap City & BMW of South Albany for over 20 years, I needed service on some issues with my vehicle after trip north in early June. Larry has been very helpful in sorting through these problems

It was time for our lease on the X3 to expire and were shopping for a replacement. Jim, the manager, was absolutely great at making the transaction for a new X3 work financially. Jeff made the lease paperwork a breeze. Dean got my wife the exact one she wanted, color, features, the whole package. Dean was great at responding to help set up the new technical stuff. The entire experience was positive in every way. Our previous X3 was purchased and serviced at South Albany. Casper Yim handled the sale and Brian Tearno did the finances. Neither are at South Albany currently, but we would have gone back to them if they were still there. Both were great. .Brad in the service area has been simply the best at making sure we get what we need when we need it. Our cars have been serviced by technician Marc Thompson, and there simply is no better.

We blew a tire out on the highway and were able to drive to the dealership. They took care of us promptly by installing a new tire. Thanks for getting us back on the road so quickly!

I assume all service was performed as expected, however, no one discussed the service once completed. Crazy expensive to change a few fluids and “check/inspect” things

Great dealer, they were able to help me find what I was looking for and get it ordered. Also had a great selection in the lot. Nice people to work with.