Reviews
Using unreal low prices to lure in people.
Offering cars at below price to lure people in. When they actually want to buy the car, they never respond. Very shady. I contacted them to buy a Jeep they were offering for $15k under. When I asked to purchase the car and verify the price, crickets. Not one responded.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Brad, sorry to hear of this, My name is Wayne Allen,I am the General Manager here and I would like to assist with this, Please call 951-486-9288 if you would like to discuss further.
Trans
Joe really understood our circumstances and did all he could to help us. He was not only helpful but very kind and polite. Very helpful and didn’t take too long
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate having Joe on our team and you as our customer. Thank you for your business and the 5-star review, we appreciate your time.
Trans
Joe really understood our circumstances and did all he could to help us. He was not only helpful but very kind and polite. Very helpful and didn’t take too long
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joe is awesome! We appreciate your 5-star review and for trusting Moss Bros. we are happy to serve your vehicle needs.
Great car buying experience!
Greatest car buying experience,in and out with no hiccups! Definitely recommend this dealership,ask for Big Al,he’s the best in the business!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are excited to have the opportunity to serve you. Thank you for the great review and trusting Moss Bros. with your business.
Very helpfull
Took car of my needs for on my truck and did it in a timely manner. $40 over what I usually pay for an oil change and tire rotation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for taking your time and leaving such a great review, we appreciate you.
Professional fast service
I always have an amazing experience here the service was fast as always. Customer service on point. Love it here. Waiting room is nice and clean.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We wanted to thank you for not only allowing Moss Bros. the opportunity to earn your business but also for taking the time to leave us a 5-star rating. It means a lot to us as a company and motivated us to work even harder for you next time. Please reach out to us if there is ever anything I could assist you with in the future. Thank you.
Maintenance
Had a Routine Service Maintenance completed on my 1500 Ram. Greeter was courteous and took the time to protect my interior. Service manager was very helpful.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for taking your time and leaving such a great review, we appreciate you.
Excellent customer service
Wow! Moss Moreno Valley Definitely upped their game bringing Clay on board. He was so helpful the moment I pulled up. Didn't hesitate with I said no appointment and needed a new battery after jumping it and bringing it in. He got me in, inspected, called me back with an update quickly, gave me accurate out the door price and had it ready when promised. Moreno Valley has struggled these past few years. Glad they are back!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for taking your time and leaving such a great review, we appreciate you.
At moss it’s your loss
Overcharged is ten grand over what we agreed to in writing .. took six painful hours to buy and Daniel and his boss ripped me off I had no way of figuring this out til i got first payment in mail and had to speak to Chrysler financial
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
My name is Wayne Allen and I am the General Manager here at Moss Bros. CDJR Moreno Valley and I would personally like to get involved with this and see if there is anything I can do to help resolve any issues you may have had with us. Please call me at 951-486-9288 ext 5122. Thank you and I look forward to speaking with you
Thank you
I always bring my Jeep to the dealership for regular maintenance. On July 29, I had another appointment following the oil change and was concerned about the time. The service was finished about 30-40 minutes earlier than my deadline. Thank you so much.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for such a detailed insight on your experience, we hope to see you soon and wish you a great day.