Ourisman Chevrolet of Bowie - Curbside Pick Up and Home Delivery Available

I was looking for a Chevy Tahoe LTZ Went to Ourisman Bowie. They did not have all the things I wanted but found just want I wanted in a day or so.

Everyone that we came in contact with at Ourisman Chevrolet of Bowie was great. Lew Gilinsky and Chris Johnson really worked with us. Everything was explained in a clear manner and we know we got a great deal on our purchase.

This email is in reference to the recent service on my 2012 Chevy Captiva at the Ourisman Chevrolet of Alexandria and Bowie. I purchased my vehicle in July, 2014 from CarMax White Marsh. I purposely also purchased the MaxCar Extended Warranty for my vehicle for peace of mind. Soon after having the vehicle, I began to have trouble with the car. Service Traction Control would flash on dash, the vehicle would blink in out affecting the radio anytime a turn signal was used or the window rolled up or down. The radio soon went completely out and there was no sounds in the car. Soon after the vehicle would just completely shut down—no power. It also would not respond to a jump and to the point where I would be stranded. I took my vehicle to the Ourisman Chevrolet in Alexandria in July, 2015 and after having the vehicle for two days, was informed that I needed an oil change. This was baffling to me as I was up to date with my oil changes and even had the most recent receipt reflecting the change, but I did not complain. I paid the $124 and the vehicle was working fine. Fast forward a few months later (November, 2015), I started to have the SAME exact issues with the vehicle. After purchasing a home in Bowie, I elected to go to the Ourisman of Bowie on Governor’s Bridge Road because it was closer to my new home. My vehicle had to be to be towed into the dealership because it again shut down. I explained to the gentleman exactly what was happening, that this was happening before and they told me I only needed an oil change. This time, I was informed it was the battery. I paid over $400 for a new battery and labor in November. Again the vehicle was working ok. Until this last past week where AGAIN the same exact things are happening—Service Traction Control, blinking power, no turn signal sound and no radio. I called to the Bowie Chevrolet, left a message for the manager- I have received no return call—that was almost a week ago. At this point, I am beyond frustrated with the level of service that I have received from Ourisman. I believe it is because I have an extended warranty, the dealership is avoiding going thru the process required and needed to fully understand what is wrong with my vehicle. The exact same symptoms the car was having the first time, is still happening. I have full oil and a new battery from November. What will be the excuse now? I have a 7 year old son and am a single mother. It frustrates me even more that I am out with my son and my vehicle completely SHUTS DOWN. I have learned to pop the hood and place my key—yes, my key—on the positive side of the battery which gives us enough charge to get home. I am requesting that someone of managerial delegation contact me immediately to schedule a time to bring my vehicle in for a full diagnostics. I have paid roughly $600 to Ourisman and I feel as though I have been taken advantage of because I am woman and because I have an extended warranty.

Everything just fell right into place from Internet Department, Sales person and the finance department as well as the Front Line folks. Great Team Work

I bought a brand new Silverado, took it home and realized I made a big mistake. I'm dumb, I know. I called the dealership and said how I've overstretched myself financially and would like to return the vehicle, they said no.... but they could buy it back. I said okay, and made clear that I was expecting to take a hit. They offered me $5k below what I had just paid it for it 24 hours earlier. Serves me right, you say? Maybe, except I took it to two other dealers and they offered only 2k less than what I bought it for. So I am left with no other explanation other than Ourisman's offer was exploitative and mean spirited - not how customers should be treated.

On Friday 11/27/15 the staff at Ourisman were able to put me in a 2015 Chevrolet Sonic. I felt the service I received was great. Everyone was friendly and helpful. I REALLY appreciate the service from Ozzie Turner and Max Cao. IU felt Ozzie understood where I was coming and the need* to get into a car. Max, I'm very impressed with how he was able to get financing for me. Floor manager Chris was also quite helpful.

On Friday 11/27/15 the staff at Ourisman were able to put me in a 2015 Chevrolet Sonic. I felt the service I received was great. Everyone was friendly and helpful. I REALLY appreciate the service from Ozzie Turner and Max Cao. IU felt Ozzie understood where I was coming and the need* to get into a car. Max, I'm very impressed with how he was able to get financing for me. Floor manager Chris was also quite helpful.

If you're looking for a good deal. terrific bonuses and rewards. as well as the friendliest and most professional service ever....you have to check out Ourisman Chevrolet of Bowie?. I researched many dealers and their prices/discounts for about two weeks....they topped in all categories. You can work with them over the internet(Meredith is superior). Many internet dealers just sent an email response saying 'hello and let's talk'. I selected an "e=quote" when I reached out; only Ourisman gave me that, and backed it up, Their appraisal beat out several other dealers. They even beatout the TruCar Value quote! And then when it came to service, top kudo's to Derrick Banks and Bert. We laughed, had a good time,and I ended up with a better deal than expected! How many dealers can offer that?? The entire team, even in the Service Department, seem like a terrific family. I was taken through the Service Department and introduced to the team, explaining Keith will be my personal rep on visits. How awesome is that. I feel like I've been adopted into a professional and fun family. I wasn't the typical customer as I arrived with the car/stock#, my quotes from Edmunds, Carmax, and Kelly Blue Book, not to mention my own bank financing. But Derrick was patient,understanding, and the team worked right along with us. Bert got me better financing than I walked in with, not to mention working in additional service and protection coverage at an awesome price.Again, coming out with a car note less than anticipated. I'm telling you....this is the kind of team you want to deal with...they truly are not scammers! They passed my test lol Several did not...I walked away! Thankyou Ourisman Chevy of Bowie Team

I brought in my 2010 GMC Terrain after the repair shop I had taken it to informed me that they could not complete the repairs to my vehicle due to not having a tool that only the dealership possessed. I was told that I needed to have the timing solenoids and the timing control actuators replaced. I spoke to Keith who invited me to bring my vehicle in immediately. Upon taking it to Ourisman Chevrolet in Bowie, the high pressure fuel pump and lines were replaced(which were covered under warranty)and an oil change was done. This appears to have solved the problem. The staff were all courteous and professional. Keith, my service advisor,is GREAT! He kept me informed at all times and helped ease my anxiety. I escaped a costly repair and will definitely use Ourisman Chevrolet of Bowie in the near future.

Took 6 weeks to get car manual, over 7 weeks to get plates for new car.Called manager 3 times and call was never returned, called sales manager 3 times and he never called back either. The reason the plates took so long is because they needed my S.S. number it took them 7 weeks to ask for that. I think they didn't care to satisfy me because I was out of state 200 miles away, and knew they would never see me again. Out of state or not I feel there should be a courtesy between a dealer and the customer. Based on this not happening, I would not recommend them to anyone.