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Basil Ford of Niagara Falls

(269 reviews)
Visit Basil Ford of Niagara Falls
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 8:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–8:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–8:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 7:30am–3:00pm
Sunday Closed Closed
New (716) 402-5133 (716) 402-5133
Used (716) 402-5558 (716) 402-5558
Service (716) 243-3126 (716) 243-3126

Reviews

(269 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great people, good service I was treated respectful and

Great people, good service I was treated respectful and friendly.They never pressured me into anything and I am happy woth the result

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the great review!

Tim O’Shea did a great job Everyone was very curious

Tim O’Shea did a great job Everyone was very curious And helpful made the sale easy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review!

Cherie was with us the entire time and she was a pleasure

Cherie was with us the entire time and she was a pleasure to go through this experience with. After going through a hardship, she was there to answer any questions and make the situation more soothing. Dave from Finances did his absolute best to put us in a great bracket financially. Explained every rate that he got for us and that worked for us. Going into the dealership getting my first car, I didn’t know what to expect and I’m glad I had other to help me with the process. I’m very happy and grateful for what I left with, MY FIRST CAR! :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for your 5 star review!

This dealer was amazing for us.

This dealer was amazing for us. Fast easy and very communicative. No bait and switch. Very up front. I am feeling old because seemed like everyone was young.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for this great review!

Amazing staff!

Amazing staff! Stress-free when buying a new vehicle. Very fair price on our trade in. Jared, Steve, and Sean were very knowledgeable and friendly. I would never go anywhere else! We love this place!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing service.

Amazing service. Buying a car can be so stressful. Blake (sales ) is awesome to have in your corner. It makes the process easier when you have a salesman that cares about the customer and what they are looking for in a car. Smiles all over the dealership. Well done !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Blake Fountain was extremely helpful and helped me

Blake Fountain was extremely helpful and helped me tremendously. I would definitely purchase from him again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Blake was Great and attentive to my needs and concerns.

Blake was Great and attentive to my needs and concerns. It was a Great experience all around. One of the top experiences Ive had in 30+ yrs of purchasing vehicles. Steve in financing wrapped it all up for us and that was a breeze as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Typical sales people with old and dated aggresive sales

Typical sales people with old and dated aggresive sales techniques. Please dont bother, unless you want to be scammed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

Great non stressful experience

Had a great experience..Chris and Steve were very helpful and made our experience very good..love our new suv..they were very knowledgeable and friendly..Steve in finance was also great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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