Reviews
Great place to built and buy a brand new Ford 150
Great service from the day I built my truck until it was delivered and continues still after I have received my truck. Highly recommend going there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mark, Thank you for leaving a review! We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!
Outstanding service especially sales and financial
Outstanding service especially sales and financial service were exceptional, extremely friendly and courteous very attentive! I would definitely purchase another vehicle with out hesitation from Basil Ford
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Basil Ford of Niagara Falls is a great place to deal
Basil Ford of Niagara Falls is a great place to deal with. Every staff member has been so kind and helpful and given the best service at all times. My last visit was with the service department and they were so quick and efficient and had me back in my car the next day! Shaun the service advisor that assisted me went above and beyond and I appreciate all he did for me. Thank you Basil Ford for all you do!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hey Lori, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!
Blake Fountain was exceptional and helped me
Blake Fountain was exceptional and helped me tremendously. Dealership was great and I would recommend to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Basil service department accommodated my emergency air
Basil service department accommodated my emergency air conditioning problem in a most timely manner. The vehicle was repaired, the service was explained and all Basil staff were most courteous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nightmare at Basil
Bought a used Ford Fusion for $25,000. Within three days after we picked it up, it needed a new engine which the dealership put in. Not happy. Fast forward 3 months and the new engine is having issues. In for three days of repairs. Two days later the engine fries itself as my teenage son is driving it. Needs another new engine and turbo. What the heck?? I don’t trust their work and want my money back.
- Customer service 2.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
This dealership sold us a used car that needed a new
This dealership sold us a used car that needed a new engine two days after we bought it. Three months later, we needed another new engine after the car died while my son was driving it. Not happy with Basil Ford Niagara Falls!
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Made appointment online for oil change.
Made appointment online for oil change. Got there early and car was taken right away. Added tire rotation, was ready in under an hour. Everyone was very nice.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!
I love my car!!
My experience was very good!! Jared was a big help and got me in my new Chevy Malibu (which I love) he made the process easy and simple!! I would recommend everyone to go there and get a new car!!!
- Customer service 5.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!
SO UNPROFESSIONAL.
SO UNPROFESSIONAL. DROVE 2 HOURS TO HAVE SOLD THE CAR. THEY HAD MY CASH OFFER AT 9AM. THEY TAKE OF THERE OWN. SO UNPROFESSIONAL WAY TO GO AMANDA!!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're disappointed to hear of the negative experience you had at our location. We have escalated this to management and take your feedback very seriously.