Basil Ford of Niagara Falls

I purchased a 2012 Jeep liberty less than a month ago purchase for 10 grand even purchased the extended warranty because I didn't want no problems bought at basil because I thought I was going to get a reputable dealer have had nothing but problems from 1st day heat didn't work when I went to pick vehicle up left vehicle told me it was flushed a new thermostat was put in still no heat took it back after I took it to another mechanic Bundy's auto who said after inspection that heater core was leaking and muffler had a hole in it Went in to talk to Sean with paperwork from Bundy's when general manager James Kane interrupted and said he would fix the heat but was doing absolutely nothing with the muffler Because the vehicle is not a unicorn and he wasn't trying to turn it into one. Took it in to get repaired at which time they told me they Flushed it again heat does work somewhat they gave me a $460 estimate for a muffler which was sold to me like that unbelievable so much for the basil promise and them checking over their vehicles before they're sold I could go on and on but I'm sure you got the point buyer beware I should have went to Harry's hunk a junk would it got better customer service!!!!!!!!!!!!!!

Blake is amazing . Keeps you informed of what’s going on and truly wants what’s best for you !

Excellent service in and out in hour and half. Friendly and competent. Drives like new

Matt Klapp was awesome to work with. I highly recommend Basil Ford of Niagara Falls

Absolutely terrible service and people..BEWARE they tell you if you get vechile there free oil changes...what they dont tell you is that FREE means that you have to have your vechile serviced there for all repairs...not stated anywhere and they dont tell you just found out wed after 2 yrs they're business practices and how they cheat you in the service dept is unreal paying labor twice same time for my free oil chg and to have a tire patched 5.00 for patch and 45.00 for labor , outrageous never gets any better doesnt do nothing to speak to service manager he tells you go somewhere else if your not happy...just great way to do business or keep your business...i hope whoever owns this dealership reads these and hopefully cares more than he does now and does something. Cant expect people to spend good money at your place then get treated like crap...

I was very happy with the service every one was polite and helpful they completed the work in a timily fashion i would recomend this dealership

Enjoy working here. Basil Ford in Niagara Falls is a short drive from Grand Island and very friendly to deal with! They have nice service

Very receptive, extremely helpful and finished transaction in a timely manner. The people there are very down to earth and weren’t pushy which is a great fir sales.

Purchased my 17 Fusion and I love it and their customer service and attention to detail! They were very accomodating and easy to work with.

Basil basil gave me a deal everybody in Niagara Falls area thank you God Bless I love my Hyundai sport clean running smooth everyone hands on I really appreciate