Reviews
Listened carefully to my wish list. Located the vehicle...
Listened carefully to my wish list. Located the vehicle quickly and efficiently. The entire process went very smoothly. RBM and John Sauer are an excellent team.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Pjlefevre, for the kind words. We are thrilled to hear that John provided you with a great buying experience on your visit. Congratulations on your newest purchase, and please let us know if you have any questions or concerns regarding it. We would be more than happy to resolve any you may have. We wish you all the best! Sincerely, RBM of Alpharetta
5 star review for the MB Star! Bill Favini at RBM of...
5 star review for the MB Star! Bill Favini at RBM of Alpharetta is the consummate professional, courteous and kind. 3 MB's in and we love the dealer and the salesman!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Bouncerino! RBM of Alpharetta truly appreciates the kind words. We want to thank you for your continued loyalty and business. We are delighted to hear that Bill has continually provided you with excellent buying experiences. Congratulations on your newest purchase, and we look forward to seeing you again soon for service. We wish you all the best this holiday season! Sincerely, RBM of Alpharetta
John was very helpful and responsive to all texts, emails...
John was very helpful and responsive to all texts, emails and phone calls. He is very knowledgeable of all the features of a Mercedes, which was very helpful as a first time buyer. RBM of Alpharetta didn't have the exact car we were looking for, so John referred us to another associate at RBM of Atlanta, and we found the perfect car. We found this very admirable, as he put our needs in front of him getting a sale. We really appreciate all the time and expertise John provided us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, J&JB! We are delighted that John provided you with an overall great experience when visiting RBM of Alpharetta. Your complete satisfaction is our top priority, even if you did not make a purchase. We want to thank you for taking the time out of your day to share your experience with us. We wish you all the best! Sincerely, RBM of Alpharetta
My mom and I inquired about a 2018 Glc... the internet...
My mom and I inquired about a 2018 Glc... the internet salesman did not get back with me the next about the vehicles availability. We decided to go check the car out on our own. When we noticed the car was still on the lot... we requested the internet salesman assistance. The salesperson helping us told us that salesman was busy and that he would assist. We approached the car and I noticed the salesman didn’t hand my mom the keys. Not sure why, but one could insinuate a few things especially when he didn’t explain his actions. We test drove the car in silence. He didn’t give us any information about the car or anything. We felt we were on his time and that we were wasting his time. We left with a horrible experience... it’s rare that we run into car salesmen that don’t offer business cards or anything. We decided to Buy from Mercedes Buckhead. Not sure what their issue was... but they lost a sale because the service was HORRIBLE.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Just purchased a New 2021 GLE 350 from RBM of Alpharetta...
Just purchased a New 2021 GLE 350 from RBM of Alpharetta and our experience was amazing. Kyle Edson made it quick and easy. He had it ready to go, papers ready to sign, trained on the vehicles operation, and answered all questions we had. I highly recommend Kyle and RBM of Alpharetta.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Bobby.mcdaniel, for the wonderful review. We want to thank you for sharing your experience, and we thank you for your business. We are delighted to hear that Kyle took excellent care of you and provided you with a great buying experience. Congratulations on your new, 2021 GLE 350! Please let us know if you have any questions, comments, or concerns regarding it. We would love to resolve any you may have. We wish you all the best! Happy driving, RBM of Alpharetta
I was in dire need of a new car after my car accident and...
I was in dire need of a new car after my car accident and I'm so glad I found RBM! Mark was very helpful throughout the entire process, and did all he could to make sure I left the dealership with what I wanted. I will definitely recommend RBM to anyone in the market for a new car. And make sure you ask for Mark!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, JSmith, for the wonderful review. We are delighted to hear that Mark took excellent care of you and found the car best suited to your needs. Your complete satisfaction is paramount to us, and we do all that we can at RBM of Alpharetta to make your experiences the absolute best they can be. Congratulations on your newest purchase, and we look forward to seeing you soon for service. As always, we wish you the best! Happy driving, RBM of Alpharetta
I had a wonderful experience in dealing with RBM of...
I had a wonderful experience in dealing with RBM of Alpharetta to purchase my new Mercedes. Rich Alder went above and beyond to assist me from the initial online inquiry to driving away in my new car. If you are looking for a new car I would highly recommend RBM and Rich to help you with your purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Courtney! We want to thank you for taking the time to share your experience, and we thank you for your business. We are thrilled to hear that Rich went above and beyond when providing you with a great buying experience. We want to congratulate you on your newest purchase, and please let us know if you have any questions or concerns regarding it. We would be more than happy to resolve any that you may have. Happy driving! Sincerely, RBM of Alpharetta
Best automobile purchase experience of my entire life....
Best automobile purchase experience of my entire life. Gwen went above and beyond expectation. I would highly recommend your next vehicle purchase to be made from this Dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Michelle! We want to thank you for taking the time to share your experience, and we thank you for your business. We are happy to hear that Gwen provided you with the absolute best buying experience! Congratulations on your newest purchase, and we look forward to seeing you soon for service. Happy driving! Sincerely, RBM of Alpharetta
Mark Higgs is the best and the only reason I ended up...
Mark Higgs is the best and the only reason I ended up buying the Benz 300 from this dealership after having a horrible customer experience with a different salesperson (Bill Favini) there. Mark is professional, respectful, communicative, and knowledgeable. He made car buying easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, SG. We offer our sincerest apologies. We do not condone that behavior, nor is it typical of Bill Favini. We want to thank you for allowing RBM of Alpharetta to earn your business. We are delighted that Mark took excellent care of you and found the car best suited to your needs. Congratulations on your new C300, and please let us know if you have any questions, comments, or concerns regarding it. We wish you all the best, and happy driving! Sincerely, RBM of Alpharetta
John was very helpful and patient, answering all our...
John was very helpful and patient, answering all our questions. He found exactly what we were looking for, and made the process very easy. We highly recommend John when purchasing a vehicle
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, LH! We appreciate you taking the time to share your experience with us. We are happy to hear that John provided you with a great buying experience and found the car best suited to your needs. Congratulations on your newest purchase, and we hope to see you again soon for service. We wish you the best! Happy driving, RBM of Alpharetta