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RBM of Alpharetta

(6,439 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 8:30am–6:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 7:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–6:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 25 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2015 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 362-6858 (888) 362-6858
Used (888) 360-9747 (888) 360-9747
Service (877) 402-4876 (877) 402-4876

Reviews

(6,439 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of RBM of Alpharetta from DealerRater.

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I have worked with Sheaffer for several years and...

I have worked with Sheaffer for several years and purchased +/- 20 fleet vehicles from him and RBM of Alpharetta. He is very responsive and always delivers the service and vehicles we expect. He makes the purchasing process as simple and quick as possible. Great guy and an excellent dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued loyalty and business David G! We hope that Shaeffer and the rest of our dealership can continue to delight you. We appreciate you taking the time to share your experiences with us! Sincerely, RBM of Alpharetta

I’ve been thinking about buying a Mercedes for two years....

I’ve been thinking about buying a Mercedes for two years. I reached out to Kyle in 2018 expressing my interest and I’m so glad I did! There was ZERO pressure and a great deal of information provided. This week it was time for me to move forward (my kids are both driving now and I need a different vehicle). I called Kyle and the process could not have gone better. We looked, did a few test drives, discussed numbers/options/scenarios and then we left. Two days later I was ready to purchase my vehicle. Easy, honest, transparent, fast and informative are words I’d use to describe my experience. I left feeling like I got a great deal and I am over the moon excited about my Mercedes!!! Here’s the REAL difference in my car buying experience... I was having trouble programming the garage buttons. I reached out to Elizabeth (the sweet gal that gave me the car tutorial) and she messaged back immediately. Kyle was looped into the conversation and called me asking if he could schedule a time to come to my house to troubleshoot!!! What? Now that is customer service!!!! My husband and I are thrilled with RBM Alpharetta and Kyle. We are sold (no pun intended) on this dealership, Kyle and our vehicle! I highly recommend them!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much, Christy P, for taking the time to share your experience with us! We are ecstatic to hear that Kyle and the rest of our team could provide you with a delightful buying process. Your 100% satisfaction is our top priority, and we hope to make every interaction the best that it can be. If there is anything else we can do with regards to your new car, please, let us know. We will be more than happy to resolve any concerns that you may have. Happy driving, RBM of Alpharetta

Smooth and professional!

First time visiting RBM of Alpharetta and was very happy with the purchase transaction. The dealership is beautiful, sparkling clean and everyone we encountered was very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much Babsatl! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that our team took excellent care of you on your visit, and we congratulate you on your new car! Sincerely, RBM of Alpharetta

Kyle Edson did a wonderful job making sure the buying...

Kyle Edson did a wonderful job making sure the buying process was as smooth as it could be. He took care of all the details. Great overall experience!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Thank you B.scott! We greatly appreciate your kind words and your business. We are so glad to hear that Kyle took excellent care of you during your visit. If there is anything we can do with regards to your new car, please, let us know. We'd be more than happy to help. Happy driving! Sincerely, RBM of Alpharetta

Terrific follow-up and ease of transaction

we bought our airstream interstate from Sheaffer sight unseen from out of state (Florida) and he made it a super - easy transaction. No pressure and honest throughout the entire process. I would highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and for your business! We are so glad to hear that Shaeffer could provide you with an excellent transaction. We appreciate you taking the time to share your experiences with us! Sincerely, RBM of Alpharetta

I purchased a Pre Owned Jeep Grand Cherokee Overland from...

I purchased a Pre Owned Jeep Grand Cherokee Overland from Reza on May 16th, and had a wonderful experience. The car was traded in on a new Mercedes, and looked brand new. After researching our greater Atlanta area, this vehicle was listed at an awesome price even before coming to the table. I test drove the vehicle two times the day before, and came in Saturday morning to move forward with the purchase. I had a set bottom line in mind, and we reached a mutual agreement within 5 minutes of sitting at the table with Reza and the Sales Manager. The finance process was smooth and QUICK! No nonsense and great customer service. I highly recommend them. Love my Jeep!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Thank you very much Austin Hoffer! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that Reza took excellent care of you during your visit, and we congratulate you on your new car! Sincerely, RBM of Alpharetta

GLE 350

Kyle Edson at RBM Alpharetta was amazingly patient with me and my wife and all of our questions. Made it a great experience! I highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
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Dealer response

Thanks jkaminski40! We are so glad to hear that Kyle was able to provide you with an excellent buying experience! Congratulations on your new car, and we look forward to seeing you again in the future. Happy driving, RBM of Alpharetta

John makes it easy to buy!

I would highly recommend buy from John Sauer. He makes the process easy and quick. In under an hour i was able to sign the documents and drive away. He was not pushy in the process. He truly understands your needs and how to facilitate the purchase of a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Mrkgator63, thank you so much for taking the time to share your experience with us! We are thrilled to hear that John was able to provide you with a professional and efficient buying process. Congratulations on your new car; we look forward to seeing you for service! Happy driving, RBM of Alpharetta

John was a great guy and salesman. He made everything...

John was a great guy and salesman. He made everything super easy and smooth, kept me posted on everything and was short and to the point. If you ever go to RBM of Alpharetta John is your guy no doubt about it. Definitely a 5/5.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much Imad Ghandour! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that John took excellent care of you on your visit, and we congratulate you on your new car! Sincerely, RBM of Alpharetta

Sheaffer was an attentive sales person. He listened to my...

Sheaffer was an attentive sales person. He listened to my needs and provided me viable options. Our delivery experience was great the associates reviewed all features of the vehicle. Great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello, eaxson! We are thrilled to hear that Sheaffer provided you with the high quality experience you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta