Reviews
Excellent experience with Steve Byrd at RBM
I recently had my Service A performed on my AMG GLE43 done with Steve Byrd, our Service Advisor. Steve is always very efficient, professional, accommodating, and friendly. On another occasion, Steve promptly returned our telephone call during our Out-of-State trip and answered all of our questions with our vehicle. It is a real pleasure working with him as a Service Advisor through all these years! Thank you Steve Byrd and RBM!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent Service Dept - Steve Byrd
I recently had my Service A performed on my AMG GLE43 done with Steve Byrd, our Service Advisor. Steve is always very efficient, professional, accommodating, and friendly. On another occasion, Steve promptly returned our telephone call during our Out-of-State trip and answered all of our questions with our vehicle. It is a real pleasure working with him as a Service Advisor through all these years! Thank you Steve Byrd and RBM!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you skargas for the kind words about RBM of Alpharetta! We're delighted to hear that Steve took excellent care of you, and made you feel welcomed. Your 100% satisfaction is our priority, and we do our best to ensure your service experience is professional. Happy driving! RBM of Alpharetta
Personal & efficient
The people at RBM were warm and personable and made us feel like they were working together with us to give us the best possible deal. They took time to provide a test drive, explain the details of the car and financing. They even gave us a free service visit because they were short handed and we had to wait a little longer than normal to sign the paperwork. All around good experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much Richard.Critelli. We are grateful for the kind words, and we thank you for your business. RBM of Alpharetta is delighted to hear that our team could provide you with a professional, and engaging buying experience. Your complete satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta
Patient & Helpful
Vadim was very helpful in finding the right car for me. I went with my eye on one car, but when I got there, I decided I liked a different car. Vadim was very patient with me and really worked with me to find exactly what I wanted.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you very much khubbard! We are glad to hear that Vadim took excellent care of you during your visit, and we thank you for your business. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta
Dan was so helpful during this stressful time. I felt...
Dan was so helpful during this stressful time. I felt health and safety were on the forefront of our interaction to get our GLE350. He was wonderful. Ramona in the financing area was tremendous as well. Loved the dealership and Dan and Ramona!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much rrg123! We are very happy to hear that Ramona and Dan provided you with a safe and enjoyable buying experience. If there is anything else we can do for you in regards to your new car, please, let us know. We'd be more than happy to assist. Happy driving, RBM of Alpharetta
Easy and quick!
Vadim and Lisa made this a quick and easy experience! During these days of covid-19 , they were considerate, clean and safe. Everything was clear and easy to understand.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much JudithA! RBM of Alpharetta truly appreciates the wonderful review. We are so glad to hear that Vadim and Lisa were able to provide you with a trouble-free experience. We hope to see you again for service! Happy driving, RBM of Alpharetta
Cleans and nice environment , friendly staff and good...
Cleans and nice environment , friendly staff and good selection of inventory. John Sauer offers a great customer service and he is honest, he responds quick all your questions and explains very well if you have any concerns.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you grisnadia! We really appreciate the kind words, and thank you for your business. We are delighted to hear that John provided you with an engaging buying experience. We wish you all the best! Happy driving, RBM of Alpharetta
Fantastic Transaction
Bill did a great job of taking care of my family. People at RBM are honest and that’s why when I was told I didn’t need to spend any money on servicing my wife’s old car, I decided to buy her a new car from RBM. Bill was super knowledgeable and worked out an incredible deal for me. Thanks so much!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Ron! We really appreciate the kind words, and thank you for your business. We're delighted to hear that Bill could provide you with a delightful buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta
This was my husband and I’s first experience with RBM of...
This was my husband and I’s first experience with RBM of Alpharetta and we enjoyed absolutely every moment. All of my thanks to Jeff Twiggs; exceptional customer service and made the, admittedly normally rough, process of buying a car an absolute dream.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you very much Taylornelson2021! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear Jeff took excellent care of you on your visit, and we congratulate you on your new car! We hope to see you again for service. Sincerely, RBM of Alpharetta
While Andrei Bucatari was out on vacation Kim Cates made...
While Andrei Bucatari was out on vacation Kim Cates made sure my service was done quickly and safely during the start of this pandemic. Andrei took the time to make sure everything was done perfectly when he returned. Always appreciate my treatment at RBM.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you JC3! We really appreciate the kind words, and thank you for your business. We are delighted to hear that Kim was able to provide you with a safe, professional service experience. Happy driving, RBM of Alpharetta