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RBM of Alpharetta

(6,438 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 7:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–6:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 25 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2015 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 362-6858 (888) 362-6858
Used (888) 360-9747 (888) 360-9747
Service (877) 402-4876 (877) 402-4876

Reviews

(6,438 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of RBM of Alpharetta from DealerRater.

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I wanted to explain how thrilled I was with Dan Berry in...

I wanted to explain how thrilled I was with Dan Berry in the sales process with my new GLE 580. He was patient, professional, and his follow through after the sale has been outstanding. Definitely ask for Dan if you are in the market for a great car and dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Alowe, for your business! We hope Dan and the rest of our dealership can continue to delight you in the future. We appreciate you taking the time to share your experience with us! Sincerely, RBM of Alpharetta

Working with Jeff Twiggs at RBM Of Alpharetta was truly...

Working with Jeff Twiggs at RBM Of Alpharetta was truly an exceptional experience. I was very hesitant to purchase a vehicle that was 500 miles away from my home in Virginia, but he assured me that this 2014 GL450 with just under 47000 miles was in Amazing Condition. I boarded a plane, flew to Georgia and once I arrived at the dealership I realized he was right. The process was easy, and everyone was polite, friendly, and very helpful. I would definitely trust RBM Of Alpharetta, and especially Jeff Twiggs again when it’s time to make another purchase. M Pishner

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much Mike Pishner! RBM of Alpharetta truly appreciates the wonderful review. We are thrilled to hear that Jeff took excellent care of you on your visit, and we congratulate you on your new car! Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Sincerely, RBM of Alpharetta

Superior Experience

Our overall experience of exploring options and purchasing a GLC 300 from David Wang at RBM of Alpharetta was superior. Upon meeting us as parents of his existing customers, David immediately focused on getting to know us and our car preferences. He was extremely knowledgeable and answered the many questions we had with the expertise of a seasoned salesman. David encouraged us to drive several different models to be certain that we were selecting the best car for our life and driving circumstances. He patiently responded to detailed questions about other features we wanted, such as the active lane keeping assist and attention assist. If he didn’t know the answer to one of our questions, he took the time to find it. With his expert guidance, the car we chose was not the one we initially thought we wanted. David searched other dealerships for a possible match for a vehicle meeting our desires: he found one! But the particular dealer was unresponsive even after repeated email and phone calls. So, we negotiated the purchase via building the GLC 300 that we desired and having it shipped from Germany. David expedited the ordering and pricing process expertly. The car was manufactured and shipped from Germany, fortunately, before the 2020 coronavirus-related shutdowns. As a further service in the face of that crisis, David delivered our GLC 300 to us here in Asheville, bringing with him all paperwork for us to sign and accepting our check. The entire process of obtaining our newly built car in less than three months’ time was stress free and enjoyable thanks to David Wang.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Eileen. We really appreciate the kind words, and thank you for your business. We're delighted to hear that David could provide you with a great buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. Please let us know if we can do anything else for you in the future. Happy driving! Sincerely, RBM of Alpharetta

Superior Experience

Our overall experience of exploring options and purchasing a GLC 300 from David Wang at RBM of Alpharetta was superior. Upon meeting us as parents of his existing customers, David immediately focused on getting to know us and our car preferences. He was extremely knowledgeable and answered the many questions we had with the expertise of a seasoned salesman. David encouraged us to drive several different models to be certain that we were selecting the best car for our life and driving circumstances. He patiently responded to detailed questions about other features we wanted, such as the active lane keeping assist and attention assist. If he didn’t know the answer to one of our questions, he took the time to find it. With his expert guidance, the car we chose was not the one we initially thought we wanted. David searched other dealerships for a possible match for a vehicle meeting our desires: he found one! But the particular dealer was unresponsive even after repeated email and phone calls. So, we negotiated the purchase via building the GLC 300 that we desired and having it shipped from Germany. David expedited the ordering and pricing process expertly. The car was manufactured and shipped from Germany, fortunately, before the 2020 coronavirus-related shutdowns. As a further service in the face of that crisis, David delivered our GLC 300 to us here in Asheville, bringing with him all paperwork for us to sign and accepting our check. The entire process of obtaining our newly built car in less than three months’ time was stress free and enjoyable thanks to David Wang.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you Finance! We really appreciate the kind words, and thank you for your business. We're delighted to hear that David at RBM of Alpharetta could provide you with a delightful buying experience. Your 100% satisfaction is our priority, and we do what we can to make the buying experience the best it can be. We appreciate you taking the time to share your experiences with us. Happy driving! Sincerely, RBM of Alpharetta

Accountant

Reza was exceptional! He was professional and caring throughout the experience of me asking for details and looking at the car with my mother. Very excited about our purchase made with him. The entire process was great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Reza was exceptional! He was professional and caring...

Reza was exceptional! He was professional and caring throughout the experience of me asking for details and looking at the car with my mother. Very excited about our purchase made with him. The entire process was great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much Jean Luong! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that Reza took excellent care of you on your visit, and we congratulate you on your new car! Sincerely, RBM of Alpharetta

The Alpharetta Mercedes Benz dealership was Amazing for...

The Alpharetta Mercedes Benz dealership was Amazing for me.The Sales person Gwen Moss was professional and classy.She Was honest and very helpful in our purchase of the GLE43.You just don’t meet many people with her level of personality and ability to aid us in our decision making.Due to Gwen’s professionalism ,I would recommend that dealership to anyone.Im truly a satisfied customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you Silkdunn for the kind words about RBM of Alpharetta! We're delighted to hear that Gwen took excellent care of you, and made you feel welcomed during your visit. If there is anything we can do with regards to your new GLE, please, let us know. We will be more than happy to resolve any concerns that you may have. Your complete satisfaction is paramount to us. Sincerely, RBM of Alpharetta

Friendly staff and clean atmosphere. I Love my new GLE43....

Friendly staff and clean atmosphere. I Love my new GLE43. And it was a very smooth and easy purchase. Thank you 🙏🏾 I’m looking forward to learning more about my first Mercedes vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Letitia, for your business! We hope that our dealership can continue to delight you. We appreciate you taking the time to share your experiences with us! Sincerely, RBM of Alpharetta

I just got my first maintenance service at RBM. My wait...

I just got my first maintenance service at RBM. My wait time was minimal, the service was quick and efficient and the staff was courteous and friendly. Great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello, CATAALVAREZ We are thrilled to hear that we provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

Great Dealership

Great dealership. Great Service department. Great customer service. I loved that the service Dept is open on Saturdays. See Andrei in the service department he made it a smooth experience. Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Thank you very much Mr Cozart! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that Andrei took excellent care of you on your visit and we hope to see you again in the future! Sincerely, RBM of Alpharetta