RBM of Alpharetta

Purchased 350 GLE 4matic here over year ago. It was a CPO with around 17k mls. My wife’s car. When her mileage was getting close to 30k I asked about oil change notifications and she said there had been none. I checked her assyst plus and it said same thing since we purchased “4200” mls to sched C. I immediately took her car to a mr tire for a synthetic oil change. (Least I could do) then my wife took vehicle to RBM Alpharetta several thousand mls later to have a service done and ask about why assyst plus didn’t seem to be functioning. She was given the condescending attitude bc I had taken the vehicle to mr tire for a simple oil change. She was told they couldn’t trust what mr tire did but they could send an oil analysis to verify the oil! Lol I had a receipt. I’m not paying for an oil analysis but they are speaking with my wife not me. I finally told wife to let them do what they want. Change the oil AGAIN and reset/fix assyst plus so we can monitor oil usage like every other car we have driven In the past 10+ years. They did a full oil change and said they reset assyst plus but to watch it to make sure it worked. Well it’s been stuck on sched C in 10k mls since she left dealership. Also one key fob wasn’t working and service advisor said it was because we had the wrong battery in it. It was the same battery from when we bought the CPO Mercedes from the dealer. He changed battery and it still doesn’t work. We also were going to put 4 new tires on vehicle but wife was instructed we should replace them there and not discount tire. I understand they want the sale but to make the prices match better they were going to replace only the 3 most worn tires instead of all four. Told my wife to get out of there and had all 4 tires replaced at discount tire and they took it to Christian brothers auto for alignment. Why would you suggest replacing just 3 tires on a AWD auto when they all needed to be replaced ? Just to lower price ? Hopefully can get Mercedes computer working.

Called Andrei Bucatari our service advisor for an appointment to have car detailed. He got us in quickly and the car is beautiful. Great dealer!

I finally went to RBM of Alpharetta after numerous visits to other dealerships. I had been shopping for a one to two year old certified pre owned vehicle. As soon as I walked in the door, I knew I was in the right place. They greeted me with a smile, and I was instantly helped by Vadim Russu. He was very thorough and professional, and he made my car buying experience enjoyable along with the other professionals there (Lisa and Diane). I wish I would have gone to RBM of Alpharetta first before I wasted time at the other places. Thanks, Vadim, for helping making this experience as a first time Mercedes Benz owner such a great one!

Dropped off my MB for service. Needed tires as well. Very reasonable price for tires. A 4 wheel alignment was also completed for $160.00 on a Friday. Received a mailer on the following Monday of the next week that if you buy 4 tires you get the alignment free. Called RBM after I received the mailer and was told "I guess you just missed the opportunity for the special". Needed new wipers which were $45 plus labor of $60?! Little surprising since while I was dropping off the service attendants were changing wiper blades in the drop off lane. Takes 5 minutes max. There are certified MB shops that are priced appropriately which will be my future destination.

John took extremely good care of us. I would highly recommend John for an awesome purchasing experience at RBM of Alpharetta.. Very informative and pleasant to deal with..

This dealership was absolutely the best i've ever experienced when buying a car. The process was flawless and the entire staff was amazing to work with. I highly recommend this dealership as they have set the bar in car buying standards and in treating their customer like a rock star.

Really good service. Non aggressive staff. Laid back atmosphere. Vadim Russu was my salesman. I spent one hour just walking lot looking at the multiple availability of cars they had to offer. Not once did I feel pushed. He was very patient while wife picked out car. Was not able to stay for tutorial. That evening Elizabeth thoughtfully email me multiple short video tutorials to help us learn about the vehicle. Lisa Brennan in finances very helpfull and through.

David Wang was our sales adviser and he was excellent. He made the buying process extremely quick and easy. We are very happy with our new car!

Had a fantastic experience at RBM of Alpharetta buying my first Mercedes Benz. Bill Favini made the entire process comfortable for my needs, the transaction was clear, seemless and haggle free. Communication and assistance even and especially after the sale has been exceptional and instrumental in my satisfaction. If you need a Master Salesman to smoothly handle an investment I highly recommend you contact Bill. I'd also like to highly recommend Ramona Razavi handle your financing needs. Truly a pleasure to work with, no pressure, highly prepared, everything was ready, correct and explained clearly, not to mention she was a blast to do business with, great personality and attitude! I felt completely comfortable and excited to sign, not AT ALL the shark tank you'd expect in financing :) highly recommended! Last note, the entire dealership was exceptional, delightful, modern, clean and sociable, from the receptionist to passing employees in the showroom or halls, everyone was very professional and smiling. Truly a great first Mercedes Benz experience,

Had a fantastic experience at RBM of Alpharetta buying my first Mercedes Benz. Bill Favini made the entire process comfortable for my needs, the transaction was clear, seemless and haggle free. Communication and assistance even and especially after the sale has been exceptional and instrumental in my satisfaction. If you need a Master Salesman to smoothly handle an investment I highly recommend you contact Bill. I'd also like to highly recommend Ramona Razavi handle your financing needs. Truly a pleasure to work with, no pressure, highly prepared, everything was ready, correct and explained clearly, not to mention she was a blast to do business with, great personality and attitude! I felt completely comfortable and excited to sign, not AT ALL the shark tank you'd expect in financing :) highly recommended! Last note, the entire dealership was exceptional, delightful, modern, clean and sociable, from the receptionist to passing employees in the showroom or halls, everyone was very professional and smiling. Truly a great first Mercedes Benz experience, I'll be back!!!