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RBM of Alpharetta

(6,439 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 8:30am–6:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 7:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–6:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 25 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2015 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 362-6858 (888) 362-6858
Used (888) 360-9747 (888) 360-9747
Service (877) 402-4876 (877) 402-4876

Reviews

(6,439 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of RBM of Alpharetta from DealerRater.

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Great experience!

Kyle Edson at RBM Alpharetta was great to work with. He was very courteous, professional and knowledgeable. I used Costco’s car buying service and was put in contact with Kyle. Kyle made the whole process incredibly easy and stress free. I would absolutely return to Kyle at RBM aid Alpharetta if I need another Mercedes and would highly recommend him and the dealership to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you Mistaman22 for the wonderful review. We are pleased to hear Kyle took excellent care of you on your visit. Congratulations on your new car and we look forward to seeing you for service. Sincerely, RBM of Alpharetta

Exceptional Professional and Personalized Service

We had a very positive experience at RBM of Alpharetta. Ramona Razavi, our sales representative, is knowledgeable, compassionate, professional and friendly. She worked to answer all of our questions and make the car of my dreams become a reality. RBM of Alpharetta listened to me and together we found the perfect fit in a MB vehicle. All of our questions were answered with professionalism and precision. Diane was extremely patient and knowledgeable about the features and workings of MB vehicles and made the transition from my older model as seamless as possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you HBP for the wonderful review. We are pleased to hear Ramona and Diane took excellent care of you on your visit. Congratulations on your new car and we look forward to seeing you for service. Sincerely, RBM of Alpharetta

Professional and Knowledgeable

"Exceptional Professional and Personalized Service" We had a very positive experience at RBM of Alpharetta. Ramona Razavi, our sales representative, is knowledgeable, compassionate, professional and friendly. She worked to answer all of our questions and make the car of my dreams become a reality. RBM of Alpharetta listened to me and together we found the perfect fit in a CPO MB vehicle. All of our questions were answered with professionalism and precision. Diane was extremely patient and knowledgeable about the features and workings of MB vehicles and made the transition from my older model as seamless as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Excellent & Professional experience

We had a very pleasant experience at RBM of Alpharetta. Ramona Razavi, our sales representative, is wonderful!! She is professional, knowledgeable, courteous & very friendly. She answered all our questions & is extremely helpful. Lisa Brennan, in Finance, is also very efficient, friendly & wonderful! Our overall experience at RBM of Alpharetta was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much CH. We are grateful for the kind words and we thank you for your business. RBM of Alpharetta is delighted to hear Ramona and Lisa could provide you with a professional, and engaging buying experience. Your complete satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

Professional and pleasant experiance!

Professional and pleasant experience! Thank you Andy Sayers for your propmt response to my request of a specific car, model and even a specific color. Thank you for reaching out to me while i was out of town when the right car arrived and for making the buying process such a great experience! You are the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Hagit2002 for the kind words about RBM of Alpharetta. We're delighted to hear Andy took excellent care of you, and made you feel welcomed at every visit. If there is anything we can do with regards to your new GLE, please, let us know. We will be more than happy to resolve any concerns that you may have. Your complete satisfaction is paramount to us. Sincerely, RBM of Alpharetta

Very Helpful

We came into the dealership on Monday just to look around and were not ready to buy, our salesman Michael showed us and test drive us several different models till we found the one we liked which we had no idea was even in their lineup. He was supper helpful, informative and wasn’t pushy at all which was what we like. All in all a great dealer and when we are ready to order our car we Weill definitely be ordering it from Michael at RBM of Alpharetta.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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Repair work

Consistently great customer experience working with Steve Byrd my service advisor. Steve provides prompt responses to all of my questions and explains all of the work that needs to be performed on the vehicle. I can highly recommend working with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, dentom! We are thrilled to hear Steve provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

Fit first

Steve very helpful! We drive to this dealership because of Steve and staff. We recommend this location and services offered without hesitation. Thank you and see you soon!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Service Excellent

Just a note to say how very pleased we were with Steve Byrd and his staff. We drive the extra mile just to deal with Steve and his staff. The quality work and friendliness of staff is excellent .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Outstanding Service

Each time I have come to RBM everyone has been friendly and professional. Steve is a professional service representative and very knowledgeable. I did not have to wait a long time and the paperwork was completed in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.