Reviews
2nd purchase
I made a recent second purchase with Kyle at RBM Alpharetta. Just as the first experience I had the second was nothing less. The no pressure sales and upfront honesty with the team will keep me returning. I don’t plan on anymore purchases in awhile but I will definitely be sending my family and friends so that they can get the A+ experience and care I have received.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words about RBM of Alpharetta, Lizzy78. We're delighted to hear Kyle takes excellent care of you, and makes you feel welcomed at every visit. If there is anything we can do with regards to your new car, please, let us know. We will be more than happy to resolve any concerns that you may have. Your complete satisfaction is paramount to us. Sincerely, RBM of Alpharetta
Buyer Beware!
I bought a preowned SUV here. Within the first week it was back for an issue with a thermostat, Now less than two months after the purchase, it needs over $5100 in repairs. I have driven this vehicle less than 2500 miles. The repair cost is 1/3 of the vehicle price. I'm blown away at this point. I encourage all potential customers to shop elsewhere. I felt comfortable shopping here, I was WRONG. A vehicle that needs to be repaired twice before 2000 miles was clearly sold with issues that were missed or passed over. It is a shame that the RBM name isn't what I thought it was. Buyers, please heed my warning.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Shane - The 2010 GL450 you purchased passed our safety inspection and was sold 'AS IS' as stated on the window sticker. Although there were no signs of any malfunctions, our finance manager recommended purchasing a third party warranty due to the age of the vehicle. Had you not declined this option, your current situation might be different. But as a goodwill gesture, we agreed to cover the cost of the thermostat given it failed within a week of purchase. Any other issues going forward are considered the customer's responsibility. For this reason, the 2010 GL450 was priced at 20% of it's original value taking into consideration the foreseeable maintenance of a 9 year old vehicle. Unfortunately there is no way to predict when repairs will be needed, as is proof of the latest issue which occurred without warning.
New AMG E53
I recently leased a 2019 AMG E53 from RBM of Alpharetta. Bill Favini and his staff were extremely professional and were a pleasure to work with. Mr. Favini has been in the business for over 30 years and he made the entire process seamless. They have certainly earned my future business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New E53 AMG
I recently leased a 2019 AMG E53 from RBM of Alpharetta. Bill Favini and his staff were extremely professional and were a pleasure to work with. Mr. Favini has been in the business for over 30 years and he made the entire process seamless. They have certainly earned my future business.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, JoeBrownMD. We really appreciate the kind words and thank you for your business. We're delighted to hear Bill Favini could provide you with a great buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta
Thank you!
Kyle was a great help in finding the perfect car. The whole staff of RBM Alpharetta has superb service and everyone is extremely friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Hunter123. We really appreciate the kind words and thank you for your business. We're delighted to hear Kyle, Sharon, and the rest of RBM Alpharetta can provide you with a great buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta
Great Dealership
This is my second Mercedes I have purchased from Bill Favini of RBM. Bill is at the top of his class! Great car, great dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued loyalty and business! We hope Bill and the rest of our dealership can continue to delight you. We appreciate you taking the time to share another great experience with us! Sincerely, RBM of Alpharetta
2017 G Wagon
I'd like to thank Vadim Russu and the team at RBM of Alpharetta in making our recent purchase of a 2017 AMG 63 G Wagon a great buying experiences for me and my family. Yesterday, 3.10.19 we purchased a 2017 Mercedes AMG 63 from the store and the entire experience was outstanding. Not only did the negotiations go smoothly with Vadim, the paperwork and handling of our transaction by Sharon Thompson was stellar. All done and out the door in less than an hour. I really appreciate when someone values our time and our money when it comes to these types of purchases. While I can't say enough about the sales side, Its nice to know that RBM Of Alpharetta has you surrounded when it comes to customer needs. Thank you again - Now we're off to enjoy our new ride!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you very much Thewolfsk. We are grateful for the kind words and we thank you for your business. RBM of Alpharetta is delighted to hear Vadim and Sharon could provide you with a professional, and engaging buying experience. Your complete satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta
The Complete Package
Vadim Russu at RBM of Alpharetta, was completely professional as well as personable. I felt I was in good hands the whole way through the process. He gave me good advice and worked with me to find the best car and buying solution for me. Would recommend him to my friends if they are ever in need.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, BBB! We are thrilled to hear Vadim provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta
Excellent Customer Service
Terri was wonderful & we enjoyed an excellent car buying experience with her!! She took care of everything and quickly made us feel like family. I would highly recommend her to any of my friends & family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you very much Gammie. We are grateful for the kind words and we thank you for your business. RBM of Alpharetta is delighted to hear Terri could provide you with a professional, and engaging buying experience. Your complete satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta
Great experience and a great car!
Impressive location and facility and great people! Terri helped us get the car we wanted and we could not be happier! Highly recommend this place!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase