Reviews
no service after the sale
I am telling anyone that I talk to not to buy a car from you folks. Everything was fine until I gave you a positive rating on dealerrader, It has been 2 months and no title and no plates, I tried to email my sales lady with no response then your finance lady with no response. Now you title clerk sent me another 45 day temp tag but no title. tried to call her and no return call. So now I will blog about my experience and tell everyone don't give a positive review until you get everything you need from rbm
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Ricky - We are as frustrated as you are with the delay from the State of Georgia. After several inquiries, we discovered the title was being held due to litigation with the previous owner for owed taxes on the vehicle. Thankfully, your title arrived today...and will be forwarded to your DMV for processing. Once that's complete, your tags will be mailed to you as promised. We appreciate your patience and apologize for the long wait! Congratulations on your purchase and thank you for choosing RBM of Alpharetta.
A no hassle car buying experience
Dan Berry was very professional and made the car buying experience very easy. Would recommend Dan to anyone who is in the market to buy a new or used car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kagan Scott is amazing and made my new car purchase so easy!
I recently purchased a vehicle from RBM of Alpharetta through Kagan Scott. My entire experience was very comfortable and transparent. By the end of the process, I felt extremely confident in my purchase. Kagan was very knowledgeable about the automotive industry as a whole which was a big plus for me - he wasn’t siloed into only having information on Mercedes-Benz vehicles which I find is rare. I really enjoyed my experience, and I felt valued from the moment I walked trough the door. True 5 star service and experience! Tom Ahern also made my financing experience easy, quick and painless. I was in and out in no time. Great folks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words about RBM of Alpharetta. We're delighted to hear Kagan took excellent care of you, and made you feel welcomed at every visit. If there is anything we can do with regards to your new car, please, let us know. We will be more than happy to resolve any concerns that you may have. Your complete satisfaction is paramount to us. Sincerely, RBM of Alpharetta
Best Purchase Experience
Kagan Scott allowed for this buying experience to be incredibly easy-going. He seemed to be genuinely interested in getting the right vehicle and getting the best price for me. He provided sound recommendations and made sure all of our needs were met. Very charismatic and easy to talk to individual. I would highly recommend Kagan to anyone coming to RBM Alpharetta.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, calvin168 for the wonderful review. We are pleased to hear Kagan took excellent care of you on your visit. Congratulations on your new car and we look forward to seeing you for service. Sincerely, RBM of Alpharetta
Purchased a CPO
Ramona was more then patient with the whole process. She listened to all my needs. The concierge was also very helpful at explaining the technology in the car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you very much, Darden27! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear Ramona took excellent care of you on your visit and we congratulate you on your new car! Sincerely, RBM of Alpharetta
Ml350
Efficient, friendly and thrustworthy sales experience. No hassel with test driving experience, sound recommendations, nothing oversell, listen to customer needs from all sale team, sales person genuinely interested in getting the right vehicule.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, Pmdenisca. We are thrilled to hear the team here at RBM of Alpharetta provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta
Easiest, Best Purchase Experience of My Life
I told Ramona from the beginning that I did not want to spend all day at the dealership. She took care of everything before I arrived. I was in and out in under 2 hours from start to finish. Easy, pain free, and no surprises or high pressure sales. Highly recommended.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much Wheeler57105! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear Ramona took excellent care of you on your visit and we congratulate you on your new car! Sincerely, RBM of Alpharetta
Ramona was EXCELLENT!!
From start to finish Ramona was awesome. We were at ease and there were no pressure tactics. Don't waste time, just see Ramona at RBM!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Buying A Mercedes-Benz
I could have not picked a better sales person than Ramona. It seems like she bent over backwards to help us it was a very good experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate the kind words and thank you for your business. We're delighted to hear Ramona could provide you with a great buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta
4th Merc in a row from RBM
Great dealership, fair price. My rep is Andy Sayer, and he was a pleasure to deal with. Found the car I was looking for and made the purchase easy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy that you had a great and easy experience here with Andy. We congratulate you on your new car and look forward to seeing you next time! Sincerely, RBM of Alpharetta