RBM of Alpharetta

My wife and I had been looking for a new GLE for over a month. We've owned ML350s for 10+ years, so we didn't really need to be sold on MB, or the vehicle. We just wanted the right car, at the right price, and to deal with people we trusted. We talked with, or emailed dealerships all over the metro area, and as far away as Birmingham. Pam Banda was by far THE most responsive, informative, transparent, and easy to work with agent. I'd say that not just for this experience, but for any of our car buying experiences...ever. We popped in unexpectedly and unluckily for us, Pam was with another customer, but she wanted to make sure we didn't have to wait on her. She asked Vadim Russu to help us, and he was just as incredible. Took us out for a test drive, showed us all the updates/upgrades to the car since our last one, answered all our questions, and was again...incredible. Then he worked with us to get us a good deal on our trade in. We were absolutely his singular focus. Then he talked with us what the Finance experience would be, and asked us questions about what was important to us there to make sure we lined up well with the Finance team when we got in there. Really great, customer centric approach. Next was Tom Ahern who finalized the paperwork. Other than giving me a hard time for the Dodger's sweatshirt I was wearing :-), he was as great as Pam and Vadim. Made everything so easy, answered all our questions, and worked with us to meet our needs. Then we finished off with Diane who was our "concierge". She sat with us for almost an hour and taught us all sorts of stuff about the car that we may have spent months trying to figure out on our own. All that was going on while Vadim was shining up our tires (in addition to the detailing that they'd already done). End to end, an incredible buying experience. Great people that just truly enjoyed their jobs and were all VERY good at them. It was "not" a bunch of people doing their jobs in silos. It was very much an end to end "experience" that was really enjoyable. We live about 10 minutes from MB of Buckhead, and by being who she is, Pam made it easy for us to decide to drive the 35-40 minutes to Alpharetta. Then everyone else really delivered the same experience in a way that we’ll remember, and we'll tell everyone else about. A really great team that created a really great experience.

Mr. Kyle Edson and his colleagues at the RBM Alpharetta made my purchase of our first Mercedes a totally enjoyable experience. I found this dealer from the Costco Auto program website and it is the only Mercedes dealer in the greater Atlanta area that participates in the Costco program which comes with great savings not only when buying the vehicle but also future maintenance services. Kyle is definitely the best car salesman I have worked with. He is professional, knowledgeable, very patient and considerate. Unlike many sales people who try to sell you things at the highest possible prices they can get, Kyle is a very good listener and helped me get a wonderful car at a very good price. I really appreciated that he drove more than 25 min to give me a ride to the dealership on the day to close the deal. I should also mention that Mr. Jeff Twiggs is another great person to work with in RBM. He is also professional, knowledgeable and extremely friendly to work with. I am also thankful for their Elisabeth Sexton - she was the "delivery" person who walked me through all the operating and technology systems in the car and definitely made the delivery a pleasant experience. Finally it was nice chatting with the RBM manager, who came to say hi before the delivery and gave me a very useful present - an umbrella with Mercedes logo. I would definitely come back when we need to buy another car and will recommend to our friends too.

I purchased my GLC Coupe from RBM of Alpharetta and I could not be happier ! Dan Berry did an awesome job working with me from beginning to end. I would highly recommend Dan to help with your next car purchase.

Mr. Scott our salesman was highly professional in his knowledge of the CL class vehicle that we purchased. He worked with us at a pace that we had time to process the information. Mr.Scott dressed very professional! Overall it was a very pleasant experience! His rating was nothing less than a 5 star rating in all areas.

Best experience my husband and I have had purchasing a new car. First time st RBM and Vadeem made the process super smooth and we are very happy with our purchase!

I stopped by to see and drive a vehicle that I had seen advertised online. I didn't have an appointment, but RBM and Pam, my salesperson, were very accommodating. I drove the car and loved it. My husband came back with me the following day to see the car and work out the details of the purchase. Everyone at the dealership was professional and easy to work with. I would recommend them to anyone looking to purchase a Mercedes.

I stopped by to see and drive a vehicle that I had seen advertised online. I didn't have an appointment, but RBM and Pam, my salesperson, were very accommodating. I drove the car and loved it. My husband came back with me the following day to see the car and work out the details of the purchase. Everyone at the dealership was professional and easy to work with. I would recommend them to anyone looking to purchase a Mercedes.

Ramona Razavi and the RBM squad made my first time purchase very memorable. They helped me find the best deal and I couldn't be happier. I very much recommend them. They are not the kind of dealer who is going to cheat you. THEY REALLY CARE ABOUT THEIR CUSTOMERS!

I let Shaeffer know what I was in the market for. He called when it hit the lot. He organized all the paperwork. When I arrived to close the deal it took 10 minuted and we were out the door with a new Sprinter van to add to our company fleet. For a small business, time is money. Probably the smoothest vehicle purchasing experience I've ever had.

We loved working with Kagan Scott! He was extremely professional and very helpful. Kagan was very detail orientated and knew exactly which vehicle we wanted. We would definitely purchase another vehicle from him!