RBM of Alpharetta

For several years we've been bringing our Mercedes vehicles to RBM of Alpharetta for service. We've been dealing Steve Byrd as our service advisor and have been very pleased with everything Steve has done. Steve is upfront, honest and accommodating. We always recommend this dealership!

I have been a customer of RBM for 16 years, first in Sandy Springs and then Alpharetta when they opened the dealership here. I have always received a great reception from my consultant Teresa Cox. She keeps me advised on service needed for my car - one less thing for me to remember. She makes sure I always have a loaner and is always willing to share a laugh and her time . She makes the bill less painful. I know I can trust her to take care of my car. I highly recommend Teresa Cox to anyone needing a fantastic service consultant.

I have purchased half a dozen Sprinter vans for my business so when it came time to buy an RV, the Airstream Sprinter was at the top of my list. My intention was to shop around, look at the competition and then decide whether the Airstream was truly the right vehicle. After spending two hours with Sheaffer, I didn't even look further. He is so knowledgeable about the products he sells and his no pressure approach makes the decision buying process soooo much easier. I joked with Sheaffer when I picked up my Airstream that he and one other salesman I know (the other is in a completely different industry) are my two favorite sales people to deal with. I feel Sheaffer understands my needs and always does the best he can to pull together a deal that works for both of us. Delivery is always seamless and I now never feel I have to "shop around" because I know that Sheaffer will always be fair. Thank you, Sheaffer. I really appreciate all of your help and look forward to adding another half dozen vans to our fleet in the coming years.

I was very very pleased with the assistance that Pamela Banda provided. she was very knowledgeable and not PUSHY about making a sell. It was several days before i made my decision to purchase from this dealership. I was comparing the service, professionalism, and sincerity of the sales person compared to another dealership. when all was said and done Ms. Banda performance made her a clear chose. I really appreciated the overall service i received. When i do purchase another mercedes Pamela will be my choice AGAIN!!!!!!!!!

Purchased a car today from David Wang, this was my second time buying from him. He cared enough to figure out what I was wanting from a car. His patience enabled me to get the right car to match my needs. We waited until the right car came in, he did force me to buy a car for the sake of selling a car. Also, RBM makes sure the car you leave with is in the best shape. The process was quick and all went smoothly, no hassles , no long term waiting, even left with an RBM Umbrella. I highly recommend having David help you make your selection too!

I have owned an E350 for 10 years, and I always have it serviced at RBM of Alpharetta. I've ALWAYS had the best and most efficient service of my vehicle every single time.

My car needed help. I had two tires blowout on the interstate when I was on a trip and I immediately emailed Teresa Cox at Rbm of Alpharetta. Even though she was at home sick with the flu, she stayed emailed me right back and gave me the first morning appointment upon my return and had a loaner car waiting for me. Teresa make sure my car was taken care of as if it were her own. She said “ you purchase this car because it rides like silk and I will make sure when it is returned to you it rides like silk again “. She went above and beyond to make sure I was OK even though she was the one at home sick with the flu. Teresa treats you like you’re the most important customer that has ever walked into the dealership. It doesn’t matter if you’re getting an oil change or complete overhaul, She will go out of her way and above and beyond so the next time you need to bring your car in, youre looking forward to it because this is the one moment in your day that you know everything will go perfectly!. She is honest, trustworthy and conservative when it comes to repairs- Thanks Teresa for everything :-) you should be training people on what it means to be in customer service!!!

Teresa Cox is the best service advisor I have ever met. She takes the time to explain and answer questions. She makes it a priority to get me in and out of the service department. She is a pleasure to work with. I highly recommend her to any new customers.

We’ve been loyal to RBM north for over 10 years. They treat us very well! Teresa Cox and David Wang are wonderful! We feel like family.

RBM of Alpharetta and specifically Michael Pietrzak left me with a great experience. I got the car I wanted at a great interest rate. It was a great experience.